Director, Account Management

Description

Minute Media is a global technology and content company built for the future of sports consumption. Minute Media's proprietary technology platform enables the creation, distribution and monetization of digital content experiences, which powers Minute Media's portfolio of trusted content brands, including Sports Illustrated, The Players' Tribune, and FanSided as well as hundreds of sports leagues, teams, broadcasters, third-party publishers and advertisers. The technology platform includes, (i) STN Video, an online video platform (OVP), which provides access to a robust sports highlights rights portfolio, and (ii) Magnifi, an AI-driven SaaS platform, that enables rights holders to detect key moments and create highlights in real time. Minute Media is building the future of how the world connects with sport, powered by innovation, shared globally, and trusted by millions of fans and the partners we serve. Minute Media has offices in the US, UK,Israel, Brazil, Asia and India. For more information, visit www.minutemedia.com.

Position Summary

The Director, Account Management is a key role responsible for building and maintaining deep, strategic relationships with Minute Media’s most critical partners using the STN Online Video Player and additional monetization solutions, including SSP and Display products. This role plays a central part in reducing churn, improving retention, and driving growth by helping partners maximize revenue across direct and programmatic demand. The Director will lead a team focused on enabling partners to achieve their business objectives through Minute Media’s product suite, increasing customer lifetime value, and accelerating time-to-market for new features.

What You'll Do

• Serve as the primary point of contact for high-value accounts, ensuring exceptional customer experience and satisfaction.
• Lead, mentor, and develop a high-performing account management team, fostering a culture of collaboration and continuous improvement.
• Define the vision, structure, and KPIs for the account management team: retention, upsell, yield, delivery, and client satisfaction.
• Develop account plans, QBRs, optimization and upsell roadmaps for key clients.
• Ongoing monitoring of account performance with proactive client communication regarding optimization opportunities
• Maintain an accurate pipeline of upsell and renewal opportunities in Salesforce
• Relay partner feedback and advocate for client requirements with Minute Media internal teams to inform product roadmap and publisher success strategy
• Collaborate with SVP, Publisher Services to develop and refine account management processes to scale our partners more effectively

Requirements

What You Have

• 7+ years of experience in sales or account management within ad tech and/or online video, preferably at a publisher, SSP, DSP, or similar environment, with a proven track record of managing and growing high-touch customer account