Senior Manager, Digital Product Management (Residential Connected Services)

About Carrier:

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About this role: 

We are seeking a Senior Manager, Product Management, to lead the strategy and execution of a Residential Portal platform powering connected home systems. 

This role owns product direction, roadmap, and delivery for the Residential Portal domain and manages a team of product professionals. You will drive adoption and engagement, embed AI and intelligence into the platform, and shape how connected residential systems evolve into scalable digital ecosystems. 

This is a hands-on product leadership role in a complex IoT environment spanning devices, firmware, cloud platforms, and digital experiences. 

Key Responsibilities: 

• Define and execute the multi-year product strategy for the Residential Portal 
• Manage and mentor a team of Product Managers and/or Product Owners 
• Own roadmap prioritization and delivery execution 
• Drive adoption, engagement, and connected asset growth 
• Embed AI, data, and intelligent insights into the user experience 
• Identify opportunities for digital services and monetization 

Product Strategy & Roadmap 

• Define a clear product vision aligned to connected home and IoT trends 
• Translate strategy into actionable roadmaps and measurable outcomes 
• Make principled prioritization decisions across technical and business trade-offs 

Adoption & Engagement 

• Define and track KPIs tied to activation, engagement, retention, and feature usage 
• Drive onboarding and usage improvements across connected experiences 
• Use data and customer insights to continuously refine and optimize the platform 

IoT & Technical Leadership 

• Operate confidently in IoT environments involving device connectivity, firmware integration, APIs, and cloud services 
• Ensure scalable, secure, and reliable architecture in partnership with engineering 
• Balance innovation with system stability and performance 

AI & Data Enablement 

• Leverage device data to create actionable insights and predictive capabilities 
• Partner with data teams to deliver AI-driven features that improve user value 
• Ensure analytics and instrumentation are embedded into product design 

Team Leadership 

• Provide day-to-day leadership and coaching to Product Managers and/or Product Owners 
• Establish clear accountability for roadmap execution and KPI delivery 
• Elevate prioritization, rigor and outcome focus within the team 

Required Qualifications: 

• Bachelor’s degree 
• 10 + years of product management experience in IoT, connected devices, and/or digital platforms 

Preferred Qualifications:  

• Prior experience managing Product Managers or Product Owners 
• Strong understanding of IoT architecture, device-cloud integration, APIs, and cloud platforms 
• Experience driving adoption and engagement in digital or connected products 
• Experience embedding AI and data-driven intelligence into product strategy 
• Strong residential domain knowledge (HVAC, connected home, or similar systems preferred)