Assistant Manager, Digital Retail Solutions

Purpose:

This role is focused on supporting the successful Operations of Digital Retail Solution initiatives from a tactical standpoint.  The individual will work with multiple project teams as well as the Digital Retail Solutions Lead to implement and oversee operations of various initiatives at the store level.  This role will assist with ensuring timelines, budgets, milestones, and communication are completed appropriately, including pre & post implementation preparation/hindsight.   The individual will work with senior leaders and multiple business partners across the world to support and various Omni-Channel programs. They will be expected to drive continuous process and system improvements through interaction with business and IT partners. The role will ensure stores are ready for early adoption and proactively ready for new initiatives, as well as the daily operations of implemented programs. This person will specifically own, manage, and support the ongoing operations of Digital Omni platforms/tools and projects including reporting, and managing the end to end improvements and enhancement backlog, which includes rollout of all new solutions and integrations with other systems.  Platforms will include Mobil POS, Sam Devices (IPADevices, NPS (Net Promoter Score as measured by TruRating), and device monitoring are key components.

 

 

Key Accountabilities:

• Support with development and maintenance of implementation & communication plans related to omni-channel initiatives and ensure execution in coordination with senior leaders.
• Create key messages between projects as appropriate and deliver high-quality direction to end users.
• Participate in usability testing of new initiatives to ensure operational excellence.
• Assist in working with necessary personnel to identify, address, and eliminate process related obstacles to operations.
• Partner with Sr. Manager- Digital Retail Solutions to translate project goals into implementation steps for corporate and store processes.
• Partner with Sr. Manager- Digital Retail Solutions to assess operational success of Omni-Channel tools, drive action plans for improvement, as well as consistent change management communication to stores for said programs.
• Assist in the change of systems/processes as required in support of the Omni-Channel initiatives.
• Assisting/influencing/creating actionable deliverables, including implementation plans & workback schedules, impact assessments, business readiness plans, and benefits realization / adoption measurements/success KPIs.
• Create effective and long-lasting relationships with customers and stakeholders.
• Ensure program partnership with key constituents; provide change leadership as required.
• Work in consideration of sustainability of change, implementation, and adoption beyond go live to help ensure full delivery of business results.
• Be an active member of the global change community; sharing learning, expertise and coaching to develop others, especially with global teams.
• Participate in global networks as it relates to the operational programs assigned to this role.
• Project management of multiple, complex projects and ensure key milestones, budgets, and deadlines are met.
• Focus on successful operations of all in store digital tools, while supporting daily operations of store Order Management Services (OMS) – Inclusive of Click and Collect and Ship From Store operations.
• Work with fleet leaders to continuously influence and drive KPI performance of all in store digital and OMS tools and services.