Associate, Customer Solutions

OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. Through a transparent and responsible platform, which includes financial inclusion and excellent customer experience, the Company supports consumers who are turned away by mainstream options to build better financial health.

We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.

A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.4/5.0-star rating on Trustpilot. We are a 2025 Crain’s Fast 50™ company and were named on Built In's 2026 Best Places to Work in Chicago.

What you get to do: 

As part of a dynamic and growing Customer Solutions team, reporting to the Senior Manager, Customer Solutions, you will maintain department reporting, procedures, and business collateral for access by Advocates, compliance, auditors, customers, and partners. You will think strategically about business, product, and technical challenges, with the ability to work cross-functionally.

Operational Governance & Compliance

• Review, revise, and draft standard operating procedures (SOPs) to ensure all Customer Solutions processes are documented, accurate, and easily accessible.
• Partner closely with Legal and Compliance teams to ensure all procedures adhere to the latest industry regulations and internal standards.
• Collaborate with Subject Matter Experts (SMEs) and Ops Risk teams to resolve risk events through thoughtful process enhancements and remediation strategies.

Strategy & Continuous Improvement

• Work alongside Customer Solutions Analysts to identify operational pain points; propose and implement creative solutions to reduce friction for both our team and our customers.
• Think critically about business and technical challenges, working cross-functionally to support product and system updates.
• Lead departmental projects aligned with overall operational goals to ensure best-in-class servicing standards.

Analytics & Performance Support

• Partner with BI and Operations Analytics to refine reporting structures and provide data-backed recommendations that drive key performance metrics.
• Provide "backup" expertise for specialized Customer Solutions tasks on an ad-hoc basis, including Hardships, SCRA, Refunds, Bankruptcy, and Check Processing.

 

What you will bring to the team:

• High school diploma required, bachelor's degree preferred. 
• 2 years of professional experience working in a support or operations environment
• A minimum of six months in financial services, with a foundational understanding of consumer lending products (e.g., installment loans, credit cards).
• Strong command of Microsoft Office (particularly Excel and Access) and Google Suite (Sheets, Slides) to manage complex data and documentation.
• Experience leading small projects or contributing to larger projects as part of a team.
• Proven ability to execute against clearly defined projects while applying independent judgment to solve unexpected challenges.
• Experience providing tactical support across multiple department initiatives simultaneously without losing sight of deadlines.
• A "quick study" mindset with the ability to rapidly master complex financial topics and regulatory requirements.

Reports to: Senior Manager, Customer Solutions

Job Level: Associate

Total Rewards and Benefits: 

At OppFi, we are committed to fostering a fair and equitable workplace. The compensation range for this role reflects our good faith compensation estimate for this position. Final offers are determined based on a myriad of factors including, but not limited to experience, skills, qualifications, and other relevant business considerations. Candidates are encouraged to discuss compensation expectations during the hiring process. In addition to base pay, the total compensation package includes eligibility and potential for performance-based bonuses and equity grants dependent upon the role and job level. 

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