IT Support Specialist

Starting pay is $22.50 per hour with great benefits and incentives!

POSITION SUMMARY
The IT Specialist’s role is to ensure proper system operations. IT Specialists perform computer technical support services for all IT equipment.

RESPONSIBILITIES

• Field incoming help requests from end users via both telephone and e-mail.
• Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken.
• Applies diagnostic utilities to aid in troubleshooting.
• Access’ software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• All other duties as assigned.

QUALIFICATIONS

• Advanced knowledge of basic computer hardware.
• Experience with desktop and server operating systems, including.
• Extensive application support experience.
• Knowledge of programming languages.
• Working knowledge of a range of diagnostic utilities.
• Ability to conduct and direct research into IT issues and products.
• High School Diploma or GED equivalent. Two-year college diploma or university degree in computer systems design or computer science, and/or 5 years equivalent work preferred
• Ability to obtain and maintain required licensure.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Ability to stand or sit for long periods of time.
• Work area is subject to variable temperatures.
• May be subject to smoking environment and moderate noise.