Assistant Community Manager

Description

Join Our Team at Merchant Place – Now Hiring an Assistant Community Manager!

Are you ready to help shape something from the ground up? Merchant Place, a brand-new Section 42 apartment community in Madison, is looking for a driven, personable, and detail-oriented Assistant Community Manager to join our team and help bring this vibrant community to life.

What You’ll Do

As Assistant Community Manager, you’ll be the right hand to the Community Manager and a key player in daily operations. Your role will include:

• Supporting leasing efforts, including tours, applications, and resident onboarding 
• Assisting with compliance for Section 42 (LIHTC) housing programs 
• Building positive relationships with residents and addressing their needs 
• Coordinating community events and engagement initiatives 
• Managing rent collections, reports, and administrative tasks 
• Helping maintain a high standard of property appearance and operations 

What We’re Looking For

• Experience in property management or customer-facing roles preferred 
• Familiarity with Section 42 / LIHTC compliance is a big plus (or willingness to learn quickly) 
• Strong organizational skills and attention to detail 
• A positive, team-oriented attitude with excellent communication skills 
• Tech-savvy and comfortable with property management software 

What You’ll Get

• Competitive pay and benefits package 
• Opportunity to grow with a new and expanding community 
• A collaborative, supportive team environment 
• The chance to make a meaningful impact in affordable housing

Why Join ACC?

At ACC, we believe in rewarding our team with more than just a paycheck—we offer a well-rounded benefits package designed to support your health, financial future, and work-life balance:

• Competitive pay with bonus opportunities.
• Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
• Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
• Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
• Paid time off, provided up front, to recharge and reset.
• 10 paid holidays, that include a floating holiday and a birthday holiday.
• Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!

Essential Duties

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet aft walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Assist in the attention to all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Assist Community Manager in resident relations.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations to the Community Manager in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classificat