Default Services Account Lead

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The Default Services Account Lead is a Subject Matter Expert (SME) who provides advanced support for complex servicing activities across Retail and Lease portfolios. This role ensures compliance with lending laws and internal policies, mentors peers, and drives process improvements. The Default Services Account Lead is expected to have expertise in loss mitigation, legal documentation, and specialized servicing, in addition, the Account Lead resolves escalated issues, supports training, and collaborates with leadership to enhance operations. Strong analytical skills, leadership presence, and a proactive mindset are essential.

Essential Duties and Responsibilities:

• Serve as the SME for impound, abandoned vehicle, deceased borrower, replevin, and SCRA-related account handling.

• Lead resolution efforts for escalated servicing issues, providing guidance and support to team members and cross-functional partners.

• Oversee the generation, validation, and audit of compliance letters (RTC, NOI, AOP), ensuring accuracy, timeliness, and regulatory adherence.

• Monitor exception reporting and lead root cause analysis for letter failures, system errors, and data gaps; recommend and implement corrective actions.

• Collaborate with internal departments and third-party vendors to ensure consistent and compliant service practices.

• Contribute to the development and refinement of workflows, policies, and training materials to improve team performance and service quality.

• Support onboarding and ongoing training of Default Services Specialists, sharing best practices and regulatory insights.

• Participate in departmental projects and initiatives, representing the Default Services team and providing subject matter input.

• Other duties may be assigned; responsibilities may change.

Qualifications and Competencies Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• 3–5 years of progressive experience in auto finance, collections, default servicing, or consumer lending, with a proven track record of navigating complex account scenarios.

Education:

• High School Diploma / GED required

Skills Required:

• Expert-level attention to detail and accuracy in handling sensitive documentation and compliance processes

• Advanced analytical and problem-solving capabilities