Field Technician - CDC

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

None

Job Family:

Field Engineering

Job Qualifications:

Skills:

Customer Service, Desktop Computers, Handheld Devices, Laptops, Remote Access

Certifications:

Experience:

3 + years of related experience

US Citizenship Required:

No

Job Description:

GDIT is seeking a Field Technician to join our team supporting the Centers for Disease Control and Prevention (CDC) onsite team in Atlanta, GA. 

In this role, you provide 100% onsite with some remote troubleshooting of technical problems. Advising users on the appropriate action for resolution on a wide range of technologies and issues.  The right candidate will have impeccable attendance, excellent communication skills and be highly skilled in multi-tasking.
 
The position is for full time employment and will be based at the CDC's Roybal campus on Clifton Rd, Atlanta.
 
RESPONSIBILITIES

• Provide outstanding customer support assistance via phone and email in Windows 10
• Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
• Meet SLAs in a high volume work environment and the main CDC campus.
• Utilize solid MS  Office 365 Outlook
• Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
• Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
• Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices

 
QUALIFICATIONS

Required Skills and Experience:

• High School Diploma or GED
• 3+ years of IT related experience troubleshooting hardware and software, and connectivity issues
• IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 10/Office 365
• Familiarity with a high paced SLA driven environment
• Experience troubleshooting Windows 10, MS Office 365 Outlook
• Experience configuring MAC desktops and Laptops
• Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN(Zscaler).
• Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac
• Knowledge of a Ticketing System

Desired Skills and Experience:

• Professional customer service skills with the proven ability translate technical findings
• Highly skilled in multi-tasking
• Excellent communication skills
• Critical thinking skills and ability to troubleshoot dynamic issues
• Impeccable attendance record

The likely hourly rate for this position is between $17.42 - $23.58. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA GA Chamblee

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We