Deputy Commissioner for Customer and Employer Services / Chief Operating Officer

Title: Deputy Commissioner for Customer and Employer Services / Chief Operating Officer

State Role Title: General Administration Manager IV / 19226

Hiring Range: $140,000 - $160,000 annually

Pay Band: 8

Agency: Virginia Employment Commission

Location: VEC CENTRAL OFFICE

Agency Website: https://www.vec.virginia.gov/

Recruitment Type: General Public - G

Job Duties

Serves as senior member of the leadership team and provides executive direction and guidance to the following areas: Administrative Law, Unemployment Insurance, Customer Contact Center Operations, and Central Records.

Directs the preparation, execution, monitoring and adjustment of division budgets; supervises professional staff and manages complex programs; ensures compliance with agency, state, and federal guidelines; and ensures appropriate allocation of resources.

Works with the Commissioner, Chief Deputy and other Deputy Commissioners to ensure business needs are met and communicated. Collaborates with executive team members to ensure effective and efficient business operations and consistent and appropriate service delivery.

Represents the agency through interactions with government executives, elected officials, the public, and other stakeholders; serves as liaison to various parties (e.g., Office of the Attorney General and Department of Labor); makes formal presentations; and provides supplemental support to the Commissioner.

Minimum Qualifications

Comprehensive knowledge of management principles and practices; business and management principles related to strategic planning, resource allocation, human resources modeling, and leadership techniques; legislative process, budget, finance and funding for public-sector workforce services and programs at local, state and federal levels; unemployment insurance programs, including adjudication of cases; and call center operations, business practices and service delivery models.

Demonstrated ability to lead, manage and problem solve in a geographically dispersed organization; interpret state and federal regulations and policies; draft and implement strategic and operational plans; and develop and execute fiscally responsible budgets.

Exceptional oral and written communication, leadership, decision-making, project management, quality assurance, and computer (e.g., Microsoft Office 360/Professional or comparable software and automated systems) skills.

Must complete mandatory training and forms related to Statement of Economic Interests.

Additional Considerations

Education, training, and/or experience related to business/public administration or similar field.

Progressively responsible experience working with complex UI programs (including tax, benefits, and appeals), systems, and projects, and managing professional staff performing related duties.

Experience with customer contact center operations and related automated systems.

Experience working in an executive level position within a governmental setting.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Diversity and inclusivity are at the heart of what we do in Virginia, and the VEC is committed to upholding these values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities.

The Virginia Employment Commission Is an Equal Opportunity Employer/Program, and a Virginia Values Veterans (V3) certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.

Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.

Applications are not accepted after the recruitment closing date.

Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. VEC does not provide relocation assistance, and no salary will be offered outside of the posted sala