Chief Information Security Officer

See yourself at Twilio

Join the team as our next Chief Information Security Officer. 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is seeking a Chief Information Security Officer to drive the company’s overall security strategy, and regularly communicate progress to Twilio executives, the Board of Directors, customers and the information security community. The CISO will be responsible for protecting Twilio’s corporate, employee and customer data from compromise by continuing to mature the security program and the company’s digital resiliency.

To be successful, the selected candidate will lead and empower a growing team of information security professionals and implement the programs, processes and technologies required to succeed. You will partner with other business and product groups within Twilio to ensure compliance with company policies, in-flight security programs and regulatory requirements.

The candidate must be results-driven and able to articulate complex concepts to all audiences, ranging from technical contributors inside and outside the company, to executive leadership, Board members, customer and US policymakers on Capitol Hill.

The ideal candidate is a security thought leader, consensus builder and a strong leader and builder of teams.

In addition, strong candidates will demonstrate that they are:

• A modern technologist and thinker. Viewing security as an enabler, not an inhibitor to innovation
• A decisive leader who instills leadership into reports
• Focused on team building; mentoring and training a team
• Humble, hardworking, forward-thinking
• A clear and concise communicator

Responsibilities

• Executive Leadership & Team Building – Serve as the lead for information security for Twilio, which includes the technical integration aspects of security technologies and processes, but also with responsibilities related to leading an effective corporate-wide initiative.
• Strategic Security Program – Upon assumption of this role, this executive should review and assess the maturity of current security programs and capabilities, with the goal to create a multi year strategic security roadmap outlining necessary resources and requirements, with leadership agreement, for a world-class public company security program.
• Engineering Integration – This hire will be expected to advise and implement security technologies into a modern DevOps organization – as well as with DevOps customers – and instill a culture of security in the development of enterprise software.
• Communication & Coordination – This executive will need to translate technical risks into interpretable organizational risks for wide-ranging corporate audiences, including customers, the Board and senior leadership. This role will also be responsible for coordinating the security strategy among different company departments, to include the Audit Committee, business unit leaders, Engineering, Product, HR and Legal.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Prior experience as a CISO, preferably of a public company
• Minimum 15 years of experience as an information security leader with a large security team, at a consumer-technology or enterprise software company
• 10-12+ years of relevant work experience across modern engineering/product teams or within the technology organization. Proven track record implementing the following programs: product security, Cloud security, incident response, threat intelligence, DLP/DR/BCP, IAM, information privacy, SOC management, security architecture, security policy/a