Hotel Account Manager - Contact Centers

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

At Accor Contact Centers, we aim to create value for our hotels by engaging satisfied guests and by increasing revenues through our Reservation services. Our Contact Centers offer the possibility for our guests to book any hotel, anywhere, anytime, in the guest’s language of preference, all year round.  

Our Contact Centers team is looking for a new Hotel Account Manager to help us achieve our growth ambitions.  

Reporting to the Director of Growth, your role will focus on promoting our Contact Centers service on a global level, expanding our hotel base, and building long lasting relationships with each hotel working with us.  

Responsibilities   

• Be the ambassador of our contact center service, in charge of sectors of activity and geographical areas, animation, monitoring, and prospecting in the primary hotel area 

• Collaborate with the Growth and Sales Director to develop comprehensive sales strategies, goals, and action plans to achieve revenue targets 

• Proactively promoting and selling our service to targeted hotels and expanding our client base 

• Meet and exceed sales targets 

• Analyze market trends and competitor activities to identify new opportunities  

• Representation of the Contact Centers at various events (i.e., Hotel & trade shows, seminars and promotional activities…) 

Qualifications

• Bac +4/5 / master's degree in hospitality management, Business Administration, or a related field (a relevant combination of education and experience will be considered) 

• 2+ years of proven experience in sales and business development within the hospitality industry, with a focus on contact center solutions would be a plus  

• Demonstrated record of exceeding revenue targets 

• Excellent communication and interpersonal skills 

• Bilingual in English and another language 

• You are hands on, and you get things done   

• You are organized, structured   

• Ability to work in a multicultural, fast-paced, dynamic environment 

Additional Information

Our values: BeAllyouArewithallyourhearth 

At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, resolutely turned towards others and the world around us. 

- Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, and all the stories that make us up. We encourage the diversity of our personalities. 

- We take care of the world around us: our teams, our clients, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day. 

- We like to reveal you. All our Heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their desires and ambitions is our priority.  

- Together, we imagine your future. Our group is large, the field of possibilities is immense and the experiences are infinite. We encourage every project to evolve in our multi-brand network, in France, in Southern Europe and internationally.  

- We dare to question the status quo. We take innovation to heart and challenge ourselves to always do better. We take risks, we dream the impossible and make it possible.  

- Hospitality is a team effort and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say. Live in ACCOR with yourself. With your talent, your passions, your teams, your desires Be All you Are with all your hearth.