Program Support Specialist

Program Support Specialist

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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Opportunity: CACI is looking for a Program Support Specialist to join a dynamic IT team supporting a government customer in a high-impact role, where you will coordinate priority projects, manage communications, and oversee daily operations for the Director of IT. This position offers the chance to work directly with a government customer, develop data-driven insights, and contribute to key administrative and program management functions in a fast-paced environment.

Responsibilities:
Executive Support: Provide direct support to the Director of IT, managing their schedule, priority projects, and daily correspondence. Ensure projects are on track and tasks are progressing as required.
Data Visualization & Dashboards: Develop and maintain dashboards and data visualizations using software such as PowerBI and Visio to support decision-making.
Administrative & Program Management: Handle administrative tasks including scheduling, taking minutes, onboarding new personnel, and drafting newsletters and all-hands communications.
Data Collection & Analysis: Conduct data calls to gather metrics on department hardware and software needs, analyzing data to inform procurement decisions.
Tier 1 IT Helpdesk Support: Provide direct-to-user support, fulfilling requests such as issuing government devices, creating accounts, managing assistance tickets, and supplying peripherals as needed.
SharePoint & Document Management: Edit and maintain Dept 80 SharePoint sites, manage distribution lists, update organizational charts, and ensure all content is current and accessible.
Media Transfer Agent (MTA) Coordination: Oversee the Dept 80 MTA program by onboarding new MTAs, maintaining reporting procedures, and updating machine inventories and access forms.
Documentation & SOP Development: Draft, edit, and format Standard Operating Procedures (SOPs) to meet command templates, authoring and revising documents to improve departmental processes.

Qualifications:
Education: Bachelors Degree
Executive Coordination Skills: Experience in providing direct support to executives, managing schedules, project priorities, and daily communications.
Data Visualization Proficiency: Skilled in PowerBI, Visio, or similar tools to create data visualizations and dashboards.
Administrative Expertise: Proficiency in scheduling, note-taking, onboarding, and crafting organizational communications.
Analytical Abilities: Ability to perform data calls, analyze metrics, and translate data into actionable procurement insights.
Helpdesk Experience: Familiarity with Tier 1 IT helpdesk functions, including device issuance, account creation, ticket generation, and peripheral support.
SharePoint & IT Systems Knowledge: Experience managing SharePoint sites, distribution lists, and organizational documentation.
MTA Program Coordination: Experience with MTA program management, including onboarding, reporting, and maintaining inventory and access documentation.
Documentation Skills: Ability to draft, edit, and format SOPs and other technical documents, with attention to template requirements and process clarity.

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

 

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

 

Your potential is limitless. So is ours.