Account Manager/Customer Success Manager

On The Spot Development is looking for a talented and result-driven Account Manager to join our in-house team. A person will be responsible for overseeing high-value accounts generating $100k−$1M in revenue annually.

Responsibilities:

• Regular communication with key customers through health-check calls and email correspondence
• Aligning R&D team policies and procedures with customers regarding infrastructure, benefits, salaries, budgets, and monitoring their execution
• Providing guidance to customers on company and local market best practices
• Collaborating closely with the Recruiting and HR departments
• Supporting the process of creating new job openings, gathering requirements, and managing communication, while reporting on hiring progress and outcomes
• Overseeing the process of business trip arrangements for employees to the EU, the UK and Israel
• Managing and supervising the organization of events as per customers' requests
• Streamlining document flow management

Requirements:

• Proficiency in spoken and written English (C1+) is a must
• Having a legal background is highly beneficial for this role
• Previous experience in customer-facing positions is a huge advantage
• Strong communication and problem-solving abilities
• Basic comprehension of recruitment and HR procedures
• Quick learning capabilities with adaptability to evolving environments
• Strong negotiation skills with a focus on achieving mutually beneficial outcomes
• Independence, high level of accountability, and a proactive approach
• Exceptional attention to detail and effective time management skills

Benefits

• Work in a highly professional team. Informal and friendly atmosphere in the team
• Paid vacation — 20 business days per year, 100% sick leave payment
• Equipment provision
• Partially compensated educational costs (for courses, certifications, professional events, etc.)
• Legal and Accounting support in Poland
• Ability to work from our comfortable office in Warsaw at Prosta 51
• 5 sick days per year
• Medical insurance (after the end of the probationary period)
• Flexible working hours – we care about you (!) and your output
• English and Polish classes 2 times a week (online)
• Bright and memorable corporate life: corporate parties, gifts to employees on significant dates