Bilingual Care Partner

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

As a bilingual Spanish/English Care Partner, your job is to engage Thyme Care members and navigate them through their cancer journey. You will report into a Care Partner Team Lead and spend most of your day reaching out to our members by phone, text, and email. 

You will engage with our members to identify changes in their health & social needs, discuss their goals and values to support advanced care planning, and connect them to resources.  Part of your role will also be to assess the urgency of their need, determine the root cause and establish the appropriate next step.  You will be responsible to connect the member to appropriate healthcare and community-based resources including Thyme Care nurses and providers.  You will also research and connect members with external healthcare providers, transportation, financial grants, emotional support resources, and insurance-provided benefits.  You will execute your member support using evidence-based assessments, prior experience, and problem solving skills.  In this critical role, you will serve as the primary point of contact throughout the member’s Thyme Care journey, while collaborating closely with an interdisciplinary team of healthcare professionals to ensure the member has holistic support in their care. You will spend the majority of your day working within a phone queue, handling both inbound and outbound calls in a structured, high-volume environment. You will frequently shift between member interactions, documentation, and coordination tasks throughout the day, requiring strong time management and the ability to stay focused in a fast-moving environment.

Note: In order to ensure we have sufficient coverage at all times, we maintain a schedule that includes a 30-minute lunch and two 15-minute breaks.

After your first three months, you will:

• Have completed virtual onboarding and training (two weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You’ll spend your day outreaching to members, researching community and healthcare resources that meet their needs, and connecting members to those resources
• Have completed  language proficiency testing for team members who interact directly with members in Spanish or evaluate the quality of member interactions conducted in Spanish.
• Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction. You use that relationship to prioritize how we should address their needs. 
• Be able to identify and prioritize a member's needs and then know where to go to get them help. This means you’ll be working to connect them with their healthcare providers, community resources, social services, diagnostic appointments, and medical treatments and assist with overcoming barriers (e.g., health literacy, unstable housing).
• Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards. You consistently meet or exceed defined productivity and quality metrics, including call volume, responsiveness, documentation timeliness, and member engagement  while managing your time effectively in a structured environment where performance is measured in real time.
• Participate in coaching and development sessions, and apply feedback and best practices to meet your productivity and quality goals
• Adhere to scheduled shifts, including time in queue, breaks, and a