Classroom Technology Specialist I

Job Title

Classroom Technology Specialist I

Agency

Texas A&M International University

Department

Office Of Information Technology

Proposed Minimum Salary

$16.83 hourly

Job Location

Laredo, Texas

Job Type

Staff

Job Description

Job Summary

The Classroom Technology Specialist I, under general supervision, diagnoses and repairs hardware and software failures and conflicts, configures computers, resolves connectivity issues within local and wide-area networks and provides support for technology-related courses in the support of instruction.   
 

Essential Duties and Responsibilities

• Tracks and assists in the coordination of equipment repair and work order assignments. Provides detailed work records which outline the history of tests, performance problems, and repairs for each piece of equipment.

• Provides support for labs, classroom computers, peripherals, music and theatre computer labs, recording studios, multimedia teaching labs, theatrical spaces and site-specific installations.

• Creates software images and manages technical resources for deployment.

• Attends trainings and assists in researching, testing, and disseminating operation instructions. Tracks developments and specifications in state-of-the-art technologies, computers, peripherals, and test equipment.

• Provides consultative and technical services to campus community.

• Prepares requisitions and inventory acquisitions of products and services.

• Assists in training and coordinating tasks of student workers.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Additional Responsibilities

• Supervisory position that requires managing part-time employees and student lab assistants.

• Be proactive at reducing downtime of instructional equipment (lecterns and computer labs).

• Assist in event request setups including setup of projectors, laptops and PA systems.

Minimum Requirements

• Education – Bachelor’s degree in (CIS, MIS or related field).

• Experience – One year of related experience.

Preferred Education and Experience

• Bachelor’s degree in CIS, MIS or related field

• At least 2 years’ experience in audio/visual (A/V) or computer technician related field

• Prior supervisory experience.

Knowledge and Abilities

Knowledge of:

• Word processing, spreadsheet, and database applications.

• Desktop repair, software support, and basic networking elements.

• Computer security and administration tools. Knowledge of administrating various computer lab environments including visualization, imaging, and desktop security.

Ability to:

• Multitask and work cooperatively with others.

• Communicate clearly and effectively to ensure understanding.

Preferred Knowledge and Abilities

• Experience in an educational environment.

• Related customer service experience.

Licensing / Professional Certification – None.

Physical Requirements – General Office Environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision of Others

This position generally does not supervise employees.

Other Requirements

• Evening and weekend work may occasionally be required.

• Position requires on campus, face-to-face interactions.

• Position requires maintaining a regular schedule of attendance on campus and in the workplace.

This position will require evening and weekend work hours.

Support Schedule:   1:00 pm – 10:00 pm  Monday – Thursday

                                    11:00 am – 8:00 pm  Friday    

Salary: $16.83/hourly

INSTRUCTIONS TO APPL