Account Manager

Take control of your career at Applied Control!

About Us: At Applied Control, employees enjoy a collaborative, team environment where we celebrate success and recognize and reward accomplishments. Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique cost-saving solutions for our clients in oil & gas, refining, power, life science, mining, chemical, food & beverage, and alternative fuels, we help the world run more efficiently.

We offer rewarding careers, comprehensive benefits, and a culture that encourages growth and development. Our benefits include health, dental, and vision insurance, HSA and FSA options, life insurance, short-term and long-term disability insurance, 401k with employer match, 10 paid holidays, and starting with 16 days of paid time off. Our employees also enjoy our 9/80 schedule which allows for 9-hour workdays and every other Friday off!

Position:  Account Manager                                                                                                       

Purpose:  Serve as the leader in establishing mutually beneficial relationships with the customers of Applied Control by gaining a full understanding of what is critical to the success of customers' businesses and the needs they have where Applied Control can offer valuable solutions.  Develop account plans accordingly and collaborate with other Applied Control and Emerson team members to consistently win business and deliver exceptional customer experiences driving growth and customer loyalty.  

Success Factors:

1. Customer Intimacy/Sales Effectiveness: Consistently builds lasting, powerful, meaningful customer relationships based on a desire to understand customer pains, business drivers, organization, and help solve their problems with engineered solutions.  Develops and leverages sponsors within accounts; identifies detractors and develops/executes a conversion plan.  Takes responsibility for overall customer satisfaction with all Applied Control business units.  Provides consistent, exceptional customer service and delivers value through each customer touch (Phone, Email, In Person, Lunch and Learn, etc.)
2. Sales Planning/Execution: Effectively develops and uses Account Development plans around assigned most valuable and most growable accounts (MVC and MVC), and for other territory accounts on as needed basis.  Actively uses Account Development and Solution Selling concepts for all accounts/pursuits.  Develop account plans, in collaboration with Business Unit specialists, that are "evergreen", routinely updated, and relevant.  Creates account plans that provide a clear understanding of overall knowledge of the account, key players, client initiatives bridged to Applied Control opportunities, and steps to move the account to trusted advisor status.  Creates and communicates call reports for strategic/important client interactions, including action items lists for self and others.
3. Project Pursuit: Creates/maintains all strategic projects and major turnarounds/outages in the opportunity funnel. Develops capture plans for all key/strategic and large opportunities, involves and collaborates with Business Unit and Emerson direct team, and serves as team leader where appropriate.  Attends, actively participates, leads, and contributes to all team project meetings.  Ensures projects are reviewed as a team (account managers, inside sales, Business Unit specialists, Emerson direct team) and updated as needed to optimize hit rate, maximize whitespace coverage, and drive new business.  Looks for opportunities to expand client base to grow business segment.

Responsibilities:

• Lead the development of overall account sales strategy, driving results and profit margin
• Leads teams comprised of inside and outside sales personnel, product specialists and other Emerson business units in project pursuits
• Apply Solution Selling concepts to understand customer needs, help them solve their business issues, and elevate/secure the status of trusted advisor status on behalf of Applied Control.
• Learn and convey technical information regarding our products and services to internal and external customers

• Help customers troubleshoot field installations
• Able to use electronic tools to size and select products
• Participate in industry organizations to enhance perception and expand customer awareness of Applied Control in the community of customers
• Speak in front of large groups, deliver presentations and demonstrate products/solutions
• Consistently maintain a high level of self-motivation and work with little direct supervision