Logistics Coordinator I

Benefits:  

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time.  Additional paid sick leave is also provided if required by state or local law.  

Summary of Position:

The Logistics Coordinator I is responsible for ensuring that all product is delivered per the client’s guidelines while operating within Denali processes and procedures. The Logistics Coordinator I provides client support on behalf of multiple Denali resources (i.e. Project Managers, Service Engagement Managers, and Service Delivery Managers). They will assist with the movement and tracking of client orders as they move through the delivery cycle, from pre-planning to project wrap-up. The Logistics Coordinator I position will also create, update, and document processes and procedures as needed.

Essential Functions:

• Be responsible for ensuring that all parts of every project that involves services logistic services are successful
• Assist with the movement and tracking of client orders as they move through the delivery cycle – from pre-planning to project wrap-up
• Create, update, and document processes and procedures as needed
• Interacts with all aspects of our organization. Coordination of:
• Communication
• Customer Satisfaction
• Project Coordination
• Coordinate with transportation providers to ensure prompt and proper movement of shipments
• Respond to customer inquiries and refer clients to the proper channels
• Review purchase orders and shipping documents to ensure accuracy
• Make special shipping arrangements as necessary
• Track and fix shipping errors
• Prepare bills and invoices
• Ensure that the quality of all services provided meets the required standards
• Maintain logs and records of warehouse stock and executed orders

Competencies:

1. Ensures Accountability
2. Tech Savvy
3. Communicates Effectively
4. Values Differences
5. Customer Focus
6. Resourcefulness
7. Drives Results
8. Plans and Prioritizes
9. Decision Quality
10. Self-Development

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical/Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.

Required Education and Experience:

• High School Diploma or equivalent required 
• 1-3 Years of Experience

Qualifications:

• 1-3 years of experience in Logistics
• 1-3 years of experience working in Value Added Reseller or Warehousing environments
• Excellent communication skills with the ability to communicate effectively across technical and business-focused audiences
• Ability to mitigate project roadblocks for delivery requests that are received outside of the standard process
• Ability to understand the logistical aspects of product life cycles, including coordination
• Excellent multi-tasking skills (this is a very fast-paced environment)
• Positive, outgoing customer focused with excellent customer service skills
• Comfortable and willing to work in a constantly changing environment, and able to work with minimal direction
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