Business Intelligence Engineer: ServiceNow Analytics
Jack Henry & AssociatesAbout the role
At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.
The Business Intelligence Engineer: ServiceNow Analytics designs, develops, enhances, and maintains ServiceNow-based dashboards, reports, and analytics solutions. This role specializes in leveraging the ServiceNow Analytics module to transform operational and business data into actionable insights that support strategic, tactical, and operational decision‑making across the organization.
This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Cedar Falls, IA; Louisville, KY; Birmingham, AL; or Charlotte, NC.
This position is not eligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.
What you’ll be responsible for:
- Designs, develops, enhances, and maintains ServiceNow dashboards, reports, and analytics products using the ServiceNow Analytics module (Performance Analytics and Reporting).
- Translates complex business and technical requirements into ServiceNow-native analytics solutions and documented technical designs.
- Designs, configures, and tests ServiceNow reports, Performance Analytics indicators, breakdowns, widgets, and dashboards for operational, management, and executive audiences.
- Supports new and existing ServiceNow analytics assets throughout their lifecycle, from initial delivery through enhancement, optimization, and retirement.
- Designs and maintains ServiceNow analytic data models, including indicators and historical trending, ensuring data accuracy, consistency, and performance.
- Applies data governance, validation, and quality assurance practices to minimize data quality risks and proactively identifies data integrity issues.
- Collaborates closely with ServiceNow developers, platform architects, business analysts, and stakeholders to align analytics solutions with business objectives.
- May coordinate analytics development activities with other platform teams and departments to deliver integrated ServiceNow reporting solutions.
- Provides guidance and best practices on ServiceNow reporting, dashboarding, and analytics capabilities to technical and non-technical users.
- Performs other duties as assigned.
What you’ll need to have:
- Minimum of 4 years of experience in business intelligence, reporting, or analytics
- Minimum of 2 years of hands-on experience with ServiceNow reporting or analytics
What would be nice for you to have:
- Business intelligence experience focused on ServiceNow analytics, reporting, and platform-based data visualization.
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s