At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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The Parking Service Consultant is responsible for taking care of all patients, visitors, and employees in regards to anything under the parking umbrella up to and including knowledge about parking, protective services and site location while meeting standards outlined by Towne Park, and the Hospital/Hotel or Facility.

SUMMARY

The Parking Service Consultant is responsible for taking care of all patients, visitors, and employees in regards to anything under the parking umbrella up to and including knowledge about parking, protective services and site location while meeting standards outlined by Towne Park, and the Hospital/Hotel or Facility.

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $18 per hour plus tips.

Work Schedule: The work schedule for this position is Monday-Friday 8am-4pm.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

• Ensure each customer receives outstanding service by providing a friendly environment, which includes greeting and thanking every customer. Communicate with field operation via radio to provide vehicle assistance, access assistance, or other information as needed.

• Assist customers with parking assignments, refunds and email requests. Assist customers via phone regarding parking access and additional services.

• Become an “expert” of the CCF parking site. Make the proper decision on where a person parks based on the criteria give to them.

• Record parking violation information, customer shortage backup and valet retrieval times. Distribute office mail. Process daily deposit. Other duties assigned.

• High degree of attention regarding parking assignments, access cards, refunds, emails, and credit card receipts. Ability to communicate parking information and policies in a manner easily understood by the customer.

• Understand and respond appropriately to basic customer inquiries. Able to analyze and solve problems. Must maintain confidentiality of customers.

QUALIFICATIONS

Education:

• High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:

• N/A

Work Experience:

• One to three months related experience and/or training; OR equivalent combination of education and experience

Knowledge:

• General knowledge of parking garage policies 

Skills:

• Must be able to read and write standard English language
• Must be abl