IHQSE Program Coordinator (Business Services Intermediate Professional)

University of Colorado Anschutz Medical Campus Department: University of Colorado – School of Medicine – Dean’s Office – Institute for Healthcare Quality, Safety & Efficiency

Job Title: IHQSE Program Coordinator (Business Services Intermediate Professional)

Position #00840817 – Requisition #37874

Job Summary:

The Institute for Healthcare Quality, Safety & Efficiency (IHQSE) aims to transform, through discovery, improvement, and spread, the people and processes that serve our patients. The Program Coordinator will assist with daily operations, including training programs, events, marketing and communications. This position will also act as the first point-of-contact for program inquiries and provide logistic, procurement and finance assistance as related to the IHQSE programs.

Key Responsibilities:

This position is responsible for work in the areas of program/project support, event coordination, marketing and communications support and other administrative duties as needed. Specific duties of the position include, but are not limited to the following:

Program/Project Support & Event Coordination (80%)

·       Manage event logistics for IHQSE programs, from pre-event (scheduling, reserving space, coordinating catering, sending pre-event communications) to on-site support (set-up, catering, break-down, debrief) and post-event (follow-up communications, evaluations).

·       Support creation of program materials (e.g., agendas, slides).

·       Prepare and send evaluations, collect and collate response data.

·       Analyze program feedback and evaluations to make recommendations for future programs.

·       Coordinate application process for training programs and small grants.

·       Act as first point-of-contact for program inquiries.

Marketing & Communications Support (10%)

·       Collect data on alumni achievements and ongoing work. Recommend stories of interest to highlight.

·       Export, collate and maintain a marketing and communications dashboard of key metrics.

·       Provide basic website updates.

·       Conduct lead follow-ups, including emailing and calling prospective program participants.

Administrative support (5%)

·       Maintain the customer relationship management system.

·       Provide meeting support including but not limited to meeting space arrangements, agenda item solicitation, and recording confidential meeting minutes.

Finance (5%)

·       Maintain office supplies inventory, anticipate supply needs, place orders and verify recei