Account Manager, Enterprise

<b><span>About Us:</span></b><span> </span><span>Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A <a href="https://www.linkedin.com/company/sitecore/videos/native/urn:li:ugcPost:6803001819791462400/?isInternal=true" target="_blank">highly decorated industry leader,</a> Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at <a href="http://sitecore.com/" target="_blank">Sitecore.com</a>.</span><span>Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The <a href="https://www.sitecore.com/company/our-values" target="_blank">Sitecore values</a> are what drive and unite us across the globe.</span><span> </span><b><span>The Opportunity:</span></b><span> </span><span>As an Account Manager your primary focus is managing and growing relationships with our existing customer base. In this role, you will serve as a trusted advisor to our customers, ensuring their continued success with Sitecore's solutions and driving expansion opportunities within their organizations.</span><span>This position requires free-thinking and self-motivated top performers. Sitecore is in the unique position of being well established and best-of-breed in our industry while still being dynamic enough for you to have a major impact on the rapid and explosive growth of our company. This position calls for a driven individual who thrives on winning new business, understanding the complex business challenges of your prospects, and clearly communicating the value of a Sitecore solution to various client audiences.</span><span> </span><b><span>What You’ll Do:</span></b><span> </span><ul><li><span>Act as primary contact for designated accounts, fostering strong relationships across all levels.</span></li><li><span>Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.</span></li><li><span>Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.</span></li><li><span>Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support.</span></li><li><span>Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.</span></li><li><span>Monitor customer health and address issues promptly to ensure long-term partnerships.</span></li><li><span>Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.</span></li></ul><b><span>What You Need to Succeed:</span></b><span> </span><ul><li><span>5+ years’ of experience in software sales or SaaS environment.</span></li><li><span>Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.</span></li><li><span>Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.</span></li><li><span>Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.</span></li><li><span>Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.</span></li><li><span>Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.</span></li></ul><b><span>Additional Skills That Could Set You Apart:</span></b><span> </span><ul><li><span>Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills.</span></li><li><span>Possess high empathy and excitement for what can be defined as digital customer experience.</span></li><li><span>Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware.</span></li></ul><b><span>Why you should click ‘Apply’:</span></b><span> </span><ul><li><span>Sales and Customer Success are the key to our success! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel It’s never been a better time to join Sitecore. Growth for us means growth for you and your career.</span></li><li><span>Great team and company culture! You can find ou