Clinical Supervisor RN

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond.  As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community.  Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day.  Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.
 

Position Summary
 

The Clinical Supervisor- Registered Nurse (RN) works collaboratively with all members of the care team providing world class service to both the patients and staff of Martin’s Point. In addition to the ability to support day-to-day Clinical Support duties as outlined in the Clinical Support job description, the Clinical Supervisor – RN oversees care team operations to ensure exemplary clinical and customer service is provided to our patients and provider staff, along with supporting achievement of key outcomes through optimal effectiveness and efficiency.
This position receives operational guidance from the Manager of Practice Operations and clinical based leadership from the site Clinical Manager (or Director of Practice Operations). In partnership with the Director of Practice Operations, Manager of Practice Operations and Clinical Manager, this position is responsible for implementation, monitoring and integration of management systems and programs. The role is responsible for managing, developing, and the performance of team based clinical support (CS) and Patient Service Representative (PSR) staff.

Job Description

Key Outcomes:

• Responsible for all assigned team-based Medical Assistants and Patient Service Representatives (may also supervise Licensed Practical or Registered Nurses).
• Assists with the review and management of daily schedules of team clinical support and patient service representatives to ensure staffing levels meet provider and patient needs.  Works collaboratively to assess staffing needs across the site and directing reallocation as needed to address immediate, short-term staffing problems.
• Collaborates with Director of Practice Operations, Practice Medical Director, Manager of Practice Operations and Clinical Manager on: establishment of annual site goals, metrics, and performance management systems; development of site management teams; establishment and monitoring of customer service goals and performance; measurement and improvement of provider patient and staff satisfaction; and daily problem solving.   
• In partnership with the manager of Practice Operations (and Clinical Manager), defines and communicates performance expectations and measurements and regularly monitors performance, which includes feedback from providers for all clinical and administrative support roles. In partnership, monitors the delivery of high-quality patient care by supporting the implementation of quality initiatives and ensuring compliance with HIPAA, NCQA and Corporate Compliance programs.

• In collaboration with the Manager of Practice Operations and Clinical Manager: hires new staff, addresses employee relations issues consistent with MPHC policy, ensures that all site staff members receive appropriate orientation, training and development.  Ensures that company policies and procedures, state and federal laws and union guidelines are followed within the practice. 
• Creates an environment of employee ownership in their practice by providing timely communication of practice organization information, engaging employees in problem solving and process improvement, and providing leadership support and resources.

• Continuously strives to create a “patient-centered” care environment that will result in high patient satisfaction scores.
• Coordinates and/or conducts orientation and competency training and coaching to ensure staff possess the necessary skills to perform the critical functions of the Clinical Support & Patient Service Representative roles (may also include Licensed Practical or Registered Nurses).  This includes the monitoring and auditing of ongoing work.
• Supports, monitors and audits Standard Work implementation to ensure integration and sustainment into the teams’ workflows.
• Assists with managing clinical equipment and medical supplies inventory to ensure site needs and