Customer Service Specialist

Overview

 

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN DUBLIN

 

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.

We’re looking for a Customer Service Specialist who is passionate about helping people, solving problems, and delivering exceptional support to work with a global client.

 

Here is all you need to know…

 

• Start Date: January/Febuary/March 2026
• Salary: €16.00 per hour / €29,120.00 per annum with potential to earn up to €34,000 with a performance related bonus. 
• Job Type:  Permanent
• Working Hours: 35 hours per week (including training)
• Training: 2 weeks onsite in Dublin.
• Joining the team: Please note that this role is fully office based in Dublin.

What will the shifts look like?...

• Core Hours:Monday to Friday, 9:00 AM – 5:00 PMEnjoy a stable weekday routine with evenings and weekends free to recharge.
• Rotational Shift:6:00 AM – 2:00 PM, on a rotating basis across 7 daysThis early shift rotation ensures fair coverage while giving you afternoons off — ideal for personal time, appointments, or family commitments.

 

Who we are looking for…

 

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature
• Excellent verbal and written communication skills, with fluency in English essential
• A good listener who can convey empathy, patience and understanding
• Confident and proactive to deal with difficult situations and conversations
• Confident in having customer conversations, with 2-3 years of customer support experience via phone, email and webchat essential
• High levels of accuracy and attention to detail
• Confident in working independently
• Self-motivated and able to affectively problem solve
• Interpersonal skills
• Be driven to work towards achievable targets
• Experience in working with vulnerable customers
• Previous call centre/ customer service experience is essential

 

Values we look for you to have:

• Process Excellence - doing things well means something to you and you will always strive to improve on your work
• Collaboration - you enjoy working with others and you like working as a team player
• Communication - You can speak and write clearly and in a confident manner
• Emotional Intelligence - You possess the ability to be emotionally intellignt meaning you are able to empathise, be kind and be good with others. 
• Open-mindedness - you possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. 
• Critical thinking - you are abl to think logically when making decisions
• Solution Orientation - having a forward thinking mindset focused on resolving challenges
• Entrepreneurship - taking owenership, not being afraid to take on new tasks, develop and have a self-driven mindset.

 

What will my role involve…?

 

• Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
• Supporting and providing a positive experience for all our customers by helping them with all aspects of their queries
• Helping customers that may be vulnerable
• Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
• Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
• Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management and ability to multitask
• Confident in following processes and being able to clearly explain these to our custome

What are the benefits?...

 

• Healthcare insurance
• Death in service 
• Annual leave 20days + 10 days bank holiday
• 4% pension
• Bonus (non contractual and applicaple for certain roles)

 

 

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Tele