Home Health Staffing Coordinator

Description

AW Health Care is a St. Louis based, independently operated, women-owned enterprise. We recently celebrated our 20th anniversary in the home health industry. AW is a rapidly growing home health agency, with an innovative approach to patient centered care. Our team consists of over 400 employees serving over 1500 patients in Missouri and Illinois.

AW Health Care Benefits: AW Health Care offers its' employees a wide range of benefits including:

• Medical
• Dental
• Life
• Matching 401K
• Paid Time Off

And a wide range of supplemental benefit options including, but not limited to:

• Additional Life Insurance
• Short Term/Long Term Disability
• Accidental Death and Dismemberment

Job Summary:

The Staffing Coordinator ensures that all Home Health clients are serviced in an accurate, conscientious and timely manner with proper staffing of appropriate personnel.

Responsibilities:

1. Assign and schedule field staff to provide care and services for patients, in any “zone”, as directed by the Nursing Supervisor/Clinical Director. Ensure that all staff have the necessary information to properly care for the client, including but not limited to, demographic information, directions, stated needs or requests and care plan whenever possible.
2. Answer phone calls from field staff and patients; appropriately handle or refer the call and document follow-up, and/or resolution of the situation. Responding promptly and courteously to all patient/client inquiries or problems. As well as getting the Nursing Supervisor/Clinical Director involved whenever necessary.
3. Provide patients or families with accurate schedules as needed and follow-up regarding: coverage, call-offs and cancellation of staff and keeps the Nursing Supervisor/Clinical Director appraised of all such issues and completes notes documenting resolutions within the computer system (Kantime).
4. Tracking hours and attendance for all staff. Communicate issues and concerns to the Nursing Supervisor/Clinical Director for follow-up and documents same with notes in the computer system.
5. Ensure all shifts/visits are completed in the system accurately & timely, according to time sheets and clocking system reports in efforts to minimize payroll errors.
6. Confirm all schedules with clinicians (Thursday), with consideration for weekend availability and ensuring adequate back-up resources for new and unassigned clients.
7. Assist with orientation of new team members as directed by Nursing Supervisor/DON and/or HR manager.
8. Maintain confidentiality of all information in accordance with state/federal regulations, company policy and HIPPA requirements.
9. Daily Meeting with Nursing Supervisor/Intake/QA/Administrative Assistant, requiring good communication and organizational skills.
10. Other duties as assigned.

Requirements

Qualifications:

• Experience in healthcare staffing, strongly preferred.
• Average to above average computer skills, including word processing and data entry.
• Must be a self-starter, pro-active person, able to work with minimal supervision
• Must be a team player dedicated to providing a high level of customer service, with a positive attitude
• Must be able to communicate effectively and possess well-developed interpersonal, organizational, and problem solving skills.
• Ability to effectively interact with all employees
• Ability to be well organized and prioritize effectively

Physical Requirements:

Ability to perform the following tasks if necessary:

• Ability to participate in physical activity.
• Ability to work for extended period of time while standing and being involved in physical activity. Moderate lifting.
• Ability to do extensive bending, lifting and standing on a regular basis.