Overnight Front Office Supervisor

Overview:
To oversee and coordinate all night time hotel and night audit functions, and ensure all financial transactions for the day are verified and balanced and oversee overnight hotel operations.

Responsibilities:
• Prepare a timely and accurate Daily Report (Daily Business Summary DBA)
• Expeditious and diplomatic resolution of guest problems
• Fully knowledgeable in all emergency procedures
• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists
• Ensure proper registration of guests and credit procedures are followed
• Distribution of all nightly reports
• Next day arrival setup (Next day specials, billing, etc.)
• Ensure Comp Room Report is checked and completed prior to 11pm
• Obtain nightly city-wide occupancy and average rate figures
• Maintain current back up reports
• Handle express check-outs ensuring their completion
• Training and supervising of Night Auditors and 3rd shift front office staff
• Preparing weekly night audit schedule
• Ensuring adherence to all systems and control procedures
• Documenting errors made by cash handling associates
• Assist in and ensure completion of night audit checklist and responsibilities
• Balancing of daily postings and revenue
• Provide clear and consistent communication with all overnight staff
• Must arrive promptly for shifts and remain on property for the duration of shift until a relief manager has arrived
• Ensure manager walks are completed and communicated to staff

Qualifications:
• Must have at least 2 years of supervisory experience and front desk hotel experience required preferrably in a high volume high end hotel enviorment
• Must be able to work in a fast paced environment and resolve issues on the spot
• Must have excellent interpersonal and communication skills
• Must be available for scheduling based on business demands to include weekends and holidays
• Must be able to work 50 hour work week
• Must have a valid Texas Driver’s License and excellent driving record
• Must be 21 years of age or older and willing/able to pass a drug screen