ADMINISTRATIVE ASSISTANT I - 37020363

Requisition No: 862698 

Agency: Environmental Protection

Working Title: ADMINISTRATIVE ASSISTANT I - 37020363

 Pay Plan: Career Service

Position Number: 37020363 

Salary:  $38,103.12 

Posting Closing Date: 10/20/2025 

Total Compensation Estimator Tool

Administrative Assistant I
State of Florida
Department of Environmental Protection, Northwest District

This position is located in Pensacola, FL.

 

 

Position Overview and Responsibilities:

This position is within the Office of Business Planning, and often serves as the first point of contact for incoming guests and visitors and will provide assistance to stakeholders by responding to questions, providing general information, answering the main phone line, managing electronic calendars and performing general clerical duties such as data entry, and mail processing. This administrative position requires independent judgment and decision making and performs a wide variety of duties which will require the ability to prioritize and multi-task. The position also requires the ability to maintain a permanent set of scheduled hours, which is 8 a.m. to 5 p.m. daily.

Administrative Resource Team (ART) members are expected to successfully complete all associated duties, which include but are not limited to the following:

Administrative Resource Team Assistance

As part of the district’s Administrative Resource Team (ART):

• Completion of administrative assignments in support of the District’s regulatory programs as needed or requests
• Utilization of the NWD_EPost email address and related common drives
• Completes data entry into Oculus and various databases as required
• Conducts Oculus Quality Assurance as time permits
• Oversight and completion of Shared Mailbox Requests
• Document Processing, Incoming/Outgoing mail processing
• Database Management
• Public Records
• Pre-Indexing
• Oculus
• Document Management
• Process Improvement Initiatives
• Attendance at program and team meetings, and any other duties as assigned or requested
• Performs related administrative duties as required

Mail Processing

• Processes incoming permit applications and sends email to Administrative Resource Team (ART) or appropriate staff
• Processes checks received with applications, notifies Administrative Resource Team (ART) for pick-up
• Organizes and disseminates incoming compliance documents by program area, to be picked up by Program Planner
• Processes all other incoming mail & courier documents and routes appropriately
• Coordinates incoming/outgoing mail and serves as liaison to postal and courier services

 

Welcome Desk

• Serves as the district’s central point of contact for the public and staff, responsible for managing the welcome desk and switchboard
• Enters caller requests, complaints, and concerns into Inquiry/Complaint Tracker for staff follow-up
• Assists callers with general questions and provides requested information and/or provides alternate contact sources
• Greets and directs visitors to appropriate staff members
• Prepares identification badges for all visitors and staff
• Creates welcome desk coverage schedule
• Schedules teleconference calls for the NWD staff
• Create Standard Operating Procedures (SOP’s) for welcome desk duties

 

Administrative team members shall complete assignments in accordance with provided procedures, guidance memos, or other appropriate materials and in compliance with the Agency’s core values and mission. Admin resource team members will also consistently model the