Occupational Health Team Lead

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Occupational Health Team Lead

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Our location in Kansas City, MO has an opportunity for an Occupational Health Team Lead who’ll be responsible for the training and direction of 10-20 Occupational Health Coordinators and Data Entry Representatives performing data entry and follow-up calls to clinics related to Occupational Health service events.  The Team Lead will provide Level 1 escalation of any issues to be addressed and responsible for managing and monitoring staff members to ensure proper documentation and follow-up on clinic account related issues.

What You’ll Work On

• Acts as subject matter expert with regards to standard operating procedures for all functions within Occupational Health department. 

• Responsible for the training of new Occupational Health team members.

• Assigning & directing work.

• Provides Level 1 escalation of any issues to be addressed and responsible for ensuring resolution of escalated issue with communication to client.  Escalates all unresolved issues to management.

• Monitors and reports to management on progress of all trainees’ performance.

• Monitor & report on progress of Occupational Health team members’ performances

• Documents and resolves problems to inform management of issues.

• Identifies, documents & resolves concerns.

• Identifies and provides feedback to management regarding backlog concerns.

• Escalates issues and concerns from the Occupational Health staff.

• Works proactively to realize goals set by management.

• Participates in client calls and assists in addressing any concerns and issues raised.

• Other duties as assigned.

Required Qualifications

• High School diploma

• To perform this job successfully, an individual must be able to perform each essential job duty of the Occupational Heath Coordinator and Data Entry Representative satisfactorily.

• Must cross-train to all roles of the Occupational Health department within 30 days of accepting the Team Lead role. 

Preferred Qualifications

• Four-year degree from an accredited college or university is strongly preferred

• Strong verbal and written communication skills

• Ability to quickly learn and apply new information in customer-facing scenarios

• Confidence to overcome objections

• Must be independent, self-motivated and success-driven, yet willing to work within a team

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, wh