Global Operations Manager, Performance Optimization

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

 

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

 

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

 

See what life is about at BCD M&E at bcdme.com/careers

 

Global Operations Manager
As one of the leading Global full-service events agencies, we are looking for a Global Operations Manager to join our global Performance Optimization team.  A successful candidate will be responsible for managing the global project management team with new client implementations as well as existing client expansions with a significant change to current scope, at the global, regional, and local level.  The project management team also supports ad hoc internal and client-paid projects.  

 

Your responsibilities 
•    Oversee dedicated virtual project managers within Americas, UK, and Europe
•    Provide managerial support, guidance, and ongoing training
•    Implementation SME to assist PMs as needed including but not limited to SOP creation for new client implementations
•    Manage time tracking and staffing levels based on forecast
•    Work closely with Shared Services leaders and business leaders to ensure we are supporting all internal stakeholders as needed
•    Monitors client satisfaction survey results and making changes based on results
•    Maintain our internal implementation SOP to drive consistency in our practices while identifying evolving trends
•    Travels internationally to get to know the team while learning regional nuances required to best support implementation of new business
•    Supports sales teams for new prospective clients through RFP development and sales pitches

 

You’re good at
•    Managing, coaching, and developing a virtual team who are based across different global regions
•    Project management practices and tools
•    Strategic meetings management; life sciences preferred
•    Full service operational experience with experience in Cvent
•    Thinking strategically and analytically to effectively problem-solve and make strong decisions
•    Working independently, developing action plans, and implementing goals and objectives
•    Embracing diversity and maintaining cultural awareness 

 

You might also have 
•    Proficiency in MS Office
•    SmartSheet technology

 

What we offer you 
•    Experience working within an international team and environment 
•    A culture of purpose where we are invested in your happiness and career growth
•    Competitive salary and benefits package 

 

How to apply
Click apply now to be considered.
 

 

THE PERKS

 

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

 

Room to Grow