Client and Training Services Representative

About This Role

                                                                                                         

Passionate about your field? Looking for a work environment where you can meet challenges, innovate, collaborate with experts from various departments? Want to join a world‑class company and industry leader and be proud to contribute to our projects and mission? Come join our team in Stockholm-Arlanda and share your passion with us!

THE ROLE

The Client and Training Services Representative is the primary force to ensure that the expectations of our clients, and instructors in connection with the training are being met and/or exceeded consistently.

As a client and training services representative you will have a unique perspective on the entire process of training delivery. You will be the primary point of contact and responsible for coordinating and managing instructors, clients, and guests. This position requires flexibility in a dynamic environment and the capacity to prioritize daily activities as they unfold. This role will give you opportunity to ensure that expectations are being met and/or exceeded consistently, which in turn will improve customer loyalty.

RESPONSIBILITIES

• Create associated files for each course / student as required

• Support and give guidance to the Instructor team regarding processes,

• give access to system admin and training material.

• Send welcome letters and course loading instructions to incoming students

• Timely production of course documentation and reports

• Manage eLearning accounts and provide CBT support.

• Manage training records and archives

KNOWLEDGE, SKILLS AND EXPERIENCE

• Administrative experience from the aviation industry is desirable

• Education – high school as a minimum with 2-5 years related experience

• Excellent PC skills (Word, Excel, PowerPoint and Outlook)

• Excellent verbal and written communication skills in English, Swedish and a good understanding of the Scandinavian languages

• Strong focus on quality with a continuous drive towards process improvement and customer satisfaction

• Strong interpersonal skills and team player attitude are essential

• Organized and accurate detail work are essential

• Able to work using own initiative

• Ability to concentrate and work in a fast-paced environment. Readily accepts changes and adjusts accordingly

WE OFFER

• A supportive, dynamic team and a friendly corporate culture

• Exciting and developing broad role with great opportunities within an international, growth-oriented company

• Occupational pension

• Wellness allowance

• Health insurance

ABOUT US

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defense and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.

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Position Type                       

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match t