Senior Sales Operations Manager

Senior Sales Operations Manager WHO WE ARE:NeuroLogica Corp., a subsidiary of Samsung Electronics Co. Ltd., develops, manufactures, and markets innovative imaging technologies and is committed to delivering fast, easy, and accurate diagnostic solutions to healthcare providers. NeuroLogica is the global corporate headquarters and manufacturer of mobile computed tomography, and is also the US headquarters for sales, marketing, service and distribution of all Samsung digital radiography and ultrasound systems. Our advanced medical technologies are used worldwide in leading healthcare institutions, helping providers enhance patient care, improve patient satisfaction, and increase workflow efficiency. Samsung is committed to being a leader in the field of healthcare imaging.Samsung is a growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. In 2015, NeuroLogica became the US headquarters for all of Samsung Health and Medical Equipment. The full range of Samsung imaging solutions includes Ultrasound, Digital Radiography, and mobile Computed Tomography (mCT). Samsung aims to become a global leader in the medical imaging space and is investing heavily in developing innovative, advanced imaging technologies that will improve the quality of people's lives. Samsung keeps a constant eye on the always-evolving, ever-changing imaging industry. By continually enhancing current product lines and seeking to develop new technologies, Samsung is at the forefront of the imaging frontier.
ROLE DESCRIPTION:Responsible for providing the field sales teams with reliable and high-quality administrative support. This position reports to the Director of Sales Operations, but also collaborates closely with Director of Sales for mCT, Women’s Health, General Imaging and Digital Radiography and the respective Account Executives. This role sits within the Sales Operations team, which interacts with the entire sales organization and is responsible for enhancing the overall operating efficiency and excellence of the sales function.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary Roles and Responsibilities

• Coordinates the efforts with sales to get discount approval and organizes all necessary documents to be shared with entire team when needed.
• Involved in process improvements for sales support and identifies opportunities for efficiency with Sales Operations team.
• Tracks weekly reports from sales team and compiles results. 
• Uses Excel, ERP and Salesforce.com expertise to support value-add reporting for business insight for area and region, aligned with Sales Operations requirements.
• Responsible for generating weekly, monthly, quarterly, and yearly reports to support Sales teams and Finance:
•  1. Monthly, Quarterly and YTD Sales reports
•  2. Monthly AE’s commission report
•  3. Monthly dealer commission report
•  4. Quarterly AE’s quota attainment report
• Responsible for resolving aged AR issues by proactively interacting with customers.
• Provide services in answering questions regarding LC and in documenting necessary files to be successfully able to collect the funds from the bank.
• Mentor and train the Sales Operations Coordinator and Analyst, ensuring their professional development and alignment with team goals.
• Create the employee evaluation matrix to assess the performance of the Sales Operations Coordinator and Analyst.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Order Processing

• Oversee the team to ensure they perform the following duties.
• Review Purchase Orders and send PO receipt confirmation within 24 hours.
• Verify PO pricing, shipping terms(incoterms), payment terms and ensure that PO qualifies the NeuroLogica or Boston Imaging’s Sales Operations guidelines.
• Enter orders in Microsoft Dynamics GP with correct configuration, pricing, and terms.
• Save all necessary files in the salesforce for the order and share it with the entire Sales and Sales Operations team.
• Reconcile order files with finance team to complete invoicing and update the customer site list accordingly

ESSENTIAL DUTIES AND RESPONSIBILITIES: Sales & Marketing Support

• Prepare slides for the supervisor for the weekly staff meeting.
• Daily communication and follow-up with all domestic and international Sales & Marketing staff and Dealers
• Match Company resources with customer needs, referring internally as appropriate.
• Acquire in-depth industry and company knowledge to prepare complex proposals and make recommendations.
• Maintain current knowledge of external market trends and internal sale strategies and operational capabilities.
• Effectively forecast sales an