Client Service Associate

Company Description

About Us
At Nexmos Design, we believe that great marketing begins with creativity and ends with results. As a forward-thinking design and marketing firm based in Houston, we partner with clients across industries to craft compelling brand stories, execute data-driven campaigns, and drive measurable growth. Our collaborative culture thrives on innovation, skill development, and the shared goal of elevating every brand we touch.

Job Description

Job Description

We are seeking a dedicated and professional Client Service Associate to join our growing team in Columbus, OH. This role is essential to ensuring our clients receive top-notch support and that their experiences with our services are seamless and productive. As a Client Service Associate, you will serve as the first point of contact for client inquiries and work closely with our design and strategy teams to deliver exceptional service.

Responsibilities

• Provide outstanding support to clients via phone, email, and in-person

• Maintain strong relationships with both new and existing clients

• Manage client accounts and ensure project deadlines and expectations are met

• Gather feedback and relay it to internal teams for continuous improvement

• Prepare and maintain client documentation, reports, and service records

• Coordinate meetings, follow-ups, and status updates with clients and teams

• Resolve issues efficiently while maintaining a professional and positive attitude

Qualifications

Qualifications

• Bachelor's degree in Business, Communications, or a related field (or equivalent experience)

• Proven experience in customer service, account management, or client relations

• Excellent verbal and written communication skills

• Strong organizational and time-management abilities

• Detail-oriented with a proactive approach to problem-solving

• Proficiency in Microsoft Office Suite and CRM tools

• Ability to work collaboratively in a team-oriented environment

Additional Information

Benefits

• Competitive salary ($50,000 - $60,000 annually)

• Professional development and career growth opportunities

• Supportive and inclusive team culture

• Health, dental, and vision insurance

• Paid time off and holidays

• Modern and creative workspace