Reception and Placement Caseworker

Description

Workdays: Monday - Friday (Some evenings or weekends)
Work Hours: 8:30 a.m. - 5:00 p.m.
Location: 202 W. French Place, San Antonio, TX, 78212


Mission: The mission of Catholic Charities is to provide for the needs of our community
through selfless service under the sign of love.

Summary:

Under the supervision of Reception and Placement Projected Arrival Director, the caseworker is responsible for ensuring that resettlement core services are provided in a planned, effective and timely manner to eligible clients. The caseworker provides these services to meet individual client needs that will contribute to the early employment and self-sufficiency goals.

Position Responsibilities:

• *Provides client/clients with an appropriate-culturally relevant reception into the community. This is done through linguistically appropriate interpretation ad translation services.
• *Works with client/clients to strategize an appropriate service plan.
• *Must be available after traditional office hours for late night airport pick-up of client arrivals and occasional weekend work or events.
• *Provides direct service support and referrals as needed and works together with other staff members in areas of housing, job training, health and emergency in regard to the client/client's service plan.
• *Enroll refugees in public assistance programs such as food stamps, cash assistance, registering children in school, Change of Address, SS card etc.
• Provide Home safety orientation /911 package in client's language within 24 hours of arrival.
• Prepares daily case file documentation of clients served.
• Provides related services for Health Screening and Vaccine for the purpose of Green card preparation.
• Report on activities, meetings, and special client concerns to the program director and other staff during required weekly staff meetings.
• Communicate concerns regarding client situations or program issues with appropriate staff and come up with a plan of action to address concerns.
• Other duties as assigned by the Program Director.

Competency:

Adaptability

Customer Service

Building Collaboration

Communication

Interpersonal Awareness

Requirements

Minimum Qualifications:

• Education

• Experience

o Minimum of two to four years' experience in Social Service environment that demonstrates a sensitivity and appreciation for diverse cultural populations

License and Credentials

• Reliable transportation
• Valid driver license
• Must have clean driving record
• Valid vehicle insurance
• Bilingual (Language preference: Pashto, Farsi or Arabic)

Minimum Knowledge and Skills:

• Minimum Knowledge of State and Federal Contracts and Grants.
• Extensive working knowledge of Program Manuals and Operational Guidelines.
• Knowledge of client files documentation and record keeping
• Skilled in using computer, various software, email and internet.
• Skilled in organization and time management.
• Must be detail oriented, organized, self-motivated, work well independently and on a team.
• Must have good written and verbal skills
• Must have clean driving record.
• Must have good critical thinking and problem-solving skills.

Travel Requirements:

Travel requirements for the position includes 50% local and 5% overnight.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.**

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org. You m