Spa Coordinator - Part-Time

Description

The Spa Coordinator is responsible for client check in, booking appointments, retail sales, and overall client satisfaction by meeting and exceeding guest expectations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule: Monday: 8 AM - 3 PM, Tuesday: 10 AM - 4 PM, Thursday: 8 AM - 3 PM, Friday: 8 AM - 3 PM, 

Weekend availability required

About Cooper Aerobics Cooper Aerobics has been helping improve the quality and quantity of millions of lives through prevention since 1970. We inspire individuals to make good health a habit to live longer, healthier and more productive lives through our products and services.

• Cooper Clinic’s comprehensive physical exam gives patients an in-depth picture of their health and an action plan to improve it.
• Cooper Fitness Center is the fitness center of choice for members that belong to a healthy-living community, not just a gym.
• Cooper Spa helps bring life back in balance through relaxation and renewal services.
• Cooper Hotel & Conference Center provides guests easy access to all that Cooper Aerobics has to offer.
• Cooper Complete is a pure, potent vitamin and supplement line scientifically proven to improve well-being.
• Cooper Wellness Strategies takes the Cooper philosophies for individuals and transforms them to improve the physical and fiscal health of a company and its workforce.

Get Cooperized™ 

Spa Coordinator Essential Duties and Responsibilities:

• Provides exemplary customer service to our guests, teammates, and clients to include the following:

• Warmly greet guests and offer amenities.

• Educate guests on spa services.

• Anticipate guest needs.

• Have complete knowledge and understanding of all services and products while educating clientele in these areas.

• Schedules and confirms all appointments according to spa protocol.

• Processes payments and refunds accurately as needed.

• Promotes and sells spa products along with processing and shipping online orders as necessary.

• Attends product demonstrations and trainings.

• Restocks amenities and retail products as needed.

• Follows opening, closing, and in shift procedures accurately.

• Communicates effectively with Spa GM, leads and co-workers regarding schedule/room changes, client needs, customer service concerns, etc.

• Supports the mission statement and core values.

• Completes duties on site with consistent, regular, and reliable attendance.

•Accomplishes other duties as assigned.

Requirements

The ideal Spa Coordinator candidate should possess:

• Excellent verbal communication skills.

• Exceptional interpersonal and customer service skills.

• Ability to work without direct supervision and exhibit sound judgment.

• Possess basic computer skills.

•Ability to learn and master spa software.

Education and/or Experience:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or

equivalent combination of education and experience.

• 1-2 years of direct face to face customer engagement experience.

• Retail experience preferred, spa experience a plus.

What we provide:

• A culture focused on improving the quality and quantity of people's lives
• Competitive pay
• Complimentary Cooper Fitness Membership for you and your spouse
• 401(k) matching
• Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!
• Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives
• Quarterly reimbursements available toward the purchase of athletic wear and supplies

Not a fit? We have many other opportunities available. Please see the careers page on our website at www.CooperAerobics.com to find your next career!

Cooper Aerobics is an