Sr. UX Researcher

JOB SUMMARY

If you’re looking to build leading technology that enables the future of global travel while transforming your career – step out of the status quo and join Global Technology & Digital at Marriott International. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world. 
This role is hands-on actively conducting user research, supporting multiple stakeholders across our web and app development teams, while continuously advancing research methodologies in digital. Collaborating closely with designers and product stakeholders, this role drives execution across research areas: study design, screener & discussion guide design, recruiting, data processing and analysis, as well as preparing and socializing results. He/She/They will promote research best practices drawn from a variety of disciplines, continually seeking to improve research methods. The ideal candidate will have real world experience conducting research as part of the product development lifecycle, should be comfortable working in a fast paced environment, and be able to work collaboratively with peers and stakeholders in research execution.

The role will be part of a team that provides user research oversight for experience design across all digital channels and products. This team, within the broader UX organization, focuses across all product areas to ensure that designs are driven by user needs and data across the full experience (web to app to on-property) so the overall end consumer experience is seamless, easy and intuitive.

CANDIDATE PROFILE

Education and Experience

·   5+ years of relevant qualitative research experience 
·   4-year undergraduate degree in a relevant discipline, or equivalent experience/certification
·   Demonstrated expertise in designing experiments, conducting qualitative research, and translating research to inform user-centered design decisions
·   Proven ability to collect and analyze user behavior through moderated and unmoderated research, surveys, benchmark studies, web analytics and customer feedback using online testing tools (e.g. User Testing, UserZoom, etc.)
·   Collaborative, highly-organized, and strong attention to detail
·   Stellar written, verbal, interpersonal, and presentation skills

You’re exactly who we’re looking for if you:

·   Experience managing multiple stakeholders simultaneously (e.g., Designers, Product Managers, etc.)
·   Experience working across both web and app products
·   Possess exceptional qualitative research skills, with the ability to translate and draw insights from qualitative and quantitative data and can make appropriate recommendations using insights
·   Can balance user, business, and technical needs
·   Advocate for research and data though reports and in-person presentations
·   Lead with a user-centric mindset to drive impactful research
·   Thrive on creating innovative solutions to challenging user and business problems
·   Value deadlines, set realistic expectations around them and then meet them
·   Are comfortable with a culture of feedback and regular opportunities to critique and be critiqued
·   Pro-actively surface research insights to drive a more user-centered experience
·   Have extensive UserZoom and User Testing experience (i.e., conducting multi-methods research including both qualitative and quantitative studies)

Nice to Have:

·   Good mix of qualitative and quantitative expertise for data triangulation and interpretation
·   Experience conducting design-related workshops and brainstorming sessions
·   Experience managing other researchers and/or agency partners
·   Experience with major, large-scale global digital apps, web sites, or other digital products within the commerce or travel space
·   Superior communication and interpersonal skills, including facilitation, presentation, storytelling
·   Has experience conducting in-person research (e.g., intercepts, focus groups, interviews)
·   Be comfortable in the unknown and have a natural curiosity and desire to seek answers

CORE WORK ACTIVITIES

Demonstrating and Applying Discipline Knowledge:

·   Partner closely with designers and stakeholders to understand design questions, identify gaps in data, and use research to bring designs to life
·   Clearly explain research decision and findings to potential users, your team, and stakeholders
·   Identify future opportunities by keeping up to date with research methodology, design trends, societal shifts, and new technology
·   Be a thought partner providing recommendations based on research and d