Nurse Navigator 1 - Site Disease Group - Full Time/Remote

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Location: Remote

CORE JOB FUNCTIONS                                                                                                          

Triages new patient appointments to the appropriate provider(s) and assures timely scheduling of initial appointments. Reviews outside medical records for appropriate scheduling. Assess barriers to care and refers to support services, local, and national organizations when needed. Educates on the treatment plan for patients based on diagnosis. Supports patients throughout the care continuum. Counsels individuals and patients on positive health practices. Collaborates with a multidisciplinary team of experts to outline best treatment for patients. Performs holistic evaluation of specialty population, making use of enhanced proven techniques and procedures to achieve better results. Implements the improvement of patient care, and healthcare policies and resources. Mentors other healthcare professionals by functioning as a preceptor or coordinating preceptors for visiting professionals, students, new graduates, and orienteers. Maintains professional knowledge by affiliating with professional and technical organizations, and participating in applicable continuing education programs, conferences, seminars, and workshops. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                         

Education:

Bachelor’s Degree

Certification and Licensing:

Registered Nurse Licensing (RN)

Experience:

Minimum 2-3 years of relevant work experience

Knowledge, Skills and Attitudes:

• Ability to maintain effective interpersonal relationships
• Ability to communicate effectively in both oral and written form
• Skill in collecting, organizing and analyzing data
• Proficiency in computer software (i.e. Microsoft Office) and Electronic Medical Record system(s)

Department Specific Functions

• Assess patient needs upon initial encounter and periodically throughout navigation, matching unmet needs with appropriate referrals and support services.
• Identifies potential and realized barriers to care and facilitates referrals as appropriate to mitigate barriers.
• Reviews, patients’ medical records, test results and any other documentation required for the first visit.
• Facilitates timely scheduling of appointments, diagnostic testing, and procedures to expedite the plan of care and to promote continuity of care.
• Participates in coordination of the plan of care with the multidisciplinary team, promoting timely follow-up on treatment and supportive care recommendations.
• Serves as a liaison for patients, families, caregivers, staff, and referring physicians
• Greet patients on the day of clinic and provide them with personalized schedule, education, and appropriate resources.
• Orients and educates patients, families, and caregivers to the cancer healthcare system, multidisciplinary team member roles and available resources.
• Help to explain treatment recommendations to patients and caregivers and appropriately answer questions.
• Work with referring physicians to understand their preferences for communication about patients’ test results, treatment progress and manage those communications
• Communicates with physicians as needed by phone, emails or in person for new patient referrals and scheduling priorities.
• Help eligible patient’s access appropriate clinical trials
• Track individual patients’ progress along care continuum; identify potential bottlenecks and perform appropriate interventions
• Work with oncology administrators to understand any changes in reporting metrics.
• Identify bottlenecks in the patient pathway and gaps in care; propose process improvement measures to address them
• Comm