Services Sales Leader North America

Description

About CloudBees

CloudBees empowers enterprises to deliver scalable, compliant, and secure software. Our platform seamlessly integrates into hybrid and heterogeneous environments, serving as a strategic partner in cloud transformation. We enable developers to deploy code anywhere through fast, self-serve, and secure workflows.

As a leader in DevSecOps, CloudBees supports organizations at every stage of their journey, from on-premise Jenkins to cloud-based software delivery.

About the Role

The Regional Services Sales Leader drives business growth by aligning CloudBees Services with customer solutions. This role is responsible for developing and selling comprehensive service solutions that combine traditional SOW-based services (Implementation, Adoption, Migration, etc) with Subscription Services (Technical Success Management, Integrated Success Plans). 

The position focuses on maximizing customer ROI through strategic service offerings while leading the regional services sales strategy and execution.

What You'll Do

• Sales Alignment:
  • Drive alignment between Services and Regional Sales Teams on strategy, planning, and forecasting
  • Develop and manage service bookings forecasts across weekly, monthly, and quarterly horizons
  • Participate in forecast calls, deal reviews, and regional business reviews
  • Lead services-related sales enablement initiatives
  • Define service offering requirements to align with company Go-To-Market and Product strategies
  • Represent Services in the Account Success Plan creation process
• Account Strategy & Management
  • Collaborate with Account Executives to develop and execute account strategies
  • Identify and pursue service opportunities across customer segments
  • Lead customer meetings for qualification, discovery, and solution development
  • Oversee proposal and SOW creation, coordinating with consulting and legal teams
  • Manage handover from Sales to Delivery teams
  • Serve as the primary escalation point for commercial project issues
  • Develop and implement risk management strategies to ensure successful solutions
  • Communicate effectively with stakeholders on service delivery and project status
• Partner Ecosystem Development 
  • Collaborate with the Channel Team to develop partner relationships for Co-Selling, Co-Delivery, and Subcontracting models
  • Drive co-selling and co-delivery initiatives with partners
  • Create and execute partner business plans to develop capabilities in the partner ecosystem 
  • Identify and qualify new partnership opportunities
• Organization Development
  • Serve as part of the Global Services Leadership team
  • Lead strategic initiatives (e.g., new offering development, company alignment)
  • Implement data-driven process improvements
  • Drive innovation in service offerings and delivery methods
  • Stay informed about industry trends and emerging technologies
  • Support global growth initiatives and organizational scaling

Role Requirements

• Required
  • 8+ years of experience in professional services or consulting sales
  • Proven track record in enterprise software/services sales
  • Deep understanding of cloud computing, DevOps, and CI/CD technologies
  • Experience in complex solution design and customer engagement
  • Strong analytical and process optimization capabilities
  • Excellence in written and verbal communication
  • Bachelor's degree in Computer Science, Engineering, Business, or a related field
  • Willingness to travel across the US, Canada and Latin America 
• Preferred
  • Advanced degree (MBA or Master's in Engineering)
  • Experience in DevOps transformation projects
  • Team management experience
  • Track record of service offering innovation
  • Demonstrated success in building and scaling professional services organizations
• Success Metrics
  • Achievement of quarterly and annual service bookings targets
  • Customer satisfaction scores for service delivery
  • Partner ecosystem growth and revenue contribution
  • Service offering adoption rates
  • Team productivity and process efficiency improvements
  • Innovation in service delivery methods and offerings

We’re invested in you!

We offer generous paid time off to allow our employees time to rest, recharge and to be present with family and friends throughout the year. At CloudBees, we truly believe that the more diverse we are, the better we serve our cu