Technical Customer Support Freelancer

We are mokker.ai, a startup that makes AI image generation and background replacement for product images easy as never before. We are a small team and launched mokker.ai just mid February, since then more than 130.000 users joined mokker. We are rapidly growing and and recently received funding from leading European and US SaaS Investors, we are now looking for a Customer Support Freelancer to help bring customer experience to the next level.

The kind of stuff you’ll do:

• Handle first-line customer support requests
• Write help articles based on frequent support questions you encounter
• Improve workflows with AI
• Work closely with developers
• Work closely with founders

Note this is not a full-time position. Usually, there are only 1-2 customer support requests per hour, meaning that this job can be easily done next to other flexible work or studies you can do remotely from the office. For the most part, we need you to be on standby if a request comes in. Most importantly, is to be available for our users and answer quickly. We are open about payment models, ideally a combination of compensation for hours worked and hours of standby-time. Open to discuss a minimum volume per month. We are open to develop that role into a permanent position as demand for Customer Success Ru

Requirements

To rock this job, you’ll bring:
‍Must have:

• No prior knowledge necessary - a great entry level job, no high school required.
• An excellent level of English
• Some decent technical understanding. You should at least know the difference between a png and a jpg.
• A service mindset.
• A team-oriented personality and ability to work collaboratively with the team and various stakeholders

Nice to have:

• Interest in AI
• Experience as a Software Developer
• Formal education in a technical field
• You have tried ChatGPT

What we offer:

• Experience working in an fast-growing early-stage startup where you work at a fast pace, but can have influence over the product and company’s growth.

• Work in a very friendly and international remote team - currently, we have 6 people on board working in 6 different countries!

• Remote or office set-up in a co-working space in Cape Town CBD/Waterfront or Blourberg

Recruitment process:

1. Once we receive your application, we will review it as soon as possible. We don’t require cover letters, but if you feel there is something in particular that we should know, please include that in your application. No need to summarise your CV.

2. If your profile meets our requirements, we will contact you shortly. If it doesn't, you will also hear from us. Promise. If not, you are allowed to spam us asking for an update.

3. The recruitment process will consist of a short 15min screening (video) call to check the formal stuff and one longer interview on-site with one of the founders. 
   

If what you’ve just read sounds exciting to you, the next steps will be:

1. Go to mokker.ai and check out our product - you can register for free!

2. If you like what you see, apply using the link below!
   

Join mokker as a Customer Support and change the world of photography!