Technical Support Representative

POSITION SUMMARY

Matthews International is the acknowledged global leader in Cremation Equipment, with more than 5,000 cremators installed worldwide!

The Technical Support Representative is responsible for supporting funeral homes and crematories that are subscribed to our M-Pyre system.  The M-Pyre system is our most advanced system and allows the Matthews support team to log in to crematory machines from anywhere in the world.  We are looking for individuals who have operated cremators, worked in the deathcare industry or have keen interest in beginning their careers in this industry.

• Medical Benefits:  Covered Day 1!
• 401K:  Immediately Vested, Company Match!
• Stock Purchase Plan:  Quarterly Company Match!
• ETO:  13 Days

 

JOB RESPONSIBILITIES

• Supports clients online and by phone.
• Sets up online customers using web interface
• Route incoming calls to appropriate department.
• Documents all support provided in Team Viewer and Salesforce
• Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

• High School Diploma or GED
• 2+ years of previous technical support experience; or equivalent combination of education and experience.
• Cremation/Deathcare Industry experience is a plus.
• Basic degree of proficiency in Windows OS,  Android and Apple OS, MS Office Suite, Outlook & Internet Applications.
• Basic analytical, prioritizing, interpersonal, problem-solving, presentation, & planning skills.
• Basic verbal and written communication skills (including analysis, interpretation, & reasoning).
• Basic understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and management.
• Self-motivated with critical attention to detail, deadlines and reporting.
• Possess a mechanical aptitude; ability to instruct other people how to use hand tools for electrical parts installation and calibration.
• Ability to work overtime as necessary.
   

PHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand; walk; sit; and talk, hear and see.  
• Regularly/Occasionally lift and/or move up to 10 pounds. 

* Reasonable accommodations may be made to enable individuals to perform the essential functions.
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The Matthews Environmental Solutions division of Matthews Memorialization is a worldwide leader in the design and manufacture of technologically advanced crematoria equipment, as well as cremation-related products and services. It is a total solutions provider for combustion products and services with a passion for the environment and success for our clients. We are a global leader in cremation equipment, waste incinerator systems, environmental solutions, service, parts, supplies, crematory management and memorial products. We have a passion for innovation and are committed to continually finding new solutions for a varied customer base. 

Matthews Environmental Solutions and Matthews Memorialization are (MATW) Matthews International companies. 

https://matthewsenvironmentalsolutions.com/us/  

At Matthews International, what makes us different is what makes us great.  We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.