Senior Manager, Global Operations Communications

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Responsible for developing and implementing Global Operations communication programs  

This role will be responsible for helping to shape and execute the Global Operations communications strategy for Equinix. Your job will be to create communication assets, approaches, and processes that drive the entire Global Operations organization to be engaged and do its best work. You will work closely with Equinix's Global Ops leadership, as well as the Corporate Communications, Internal Communications, Executive Communications, People Messaging, and Marketing teams, and key stakeholders in other functions as we scale and evolve. 

Responsibilities 

• Refine and execute the Global Operations communications strategy to ensure that messaging is consistent, impactful, and aligns with company values, culture, and goals. Tailor the strategy for diverse teams and regions

• Enable, influence, counsel and develop strong partnerships with the Global Operations Leadership Team and across the broader communications team, as well as cross-functional business leaders and the larger organization – especially as it pertains to integrating programs, amplifying key initiatives, and articulating priorities in and for Global Operations

• Create and deliver Global Ops-specific communication to key stakeholders and target audiences, determining messaging, timing/cadence, audience and delivery channels, and ensuring alignment with audience needs and broader functional priorities and initiatives. Ensure messaging is clear, concise, and tailored to the audience (e.g., leadership, field teams) 

• Determine audience relevance of Global Ops and company initiatives and programs, coordinating with regional and local teams and revising content and/or translating, as needed 

• Ensure Global Operations leadership is connected with employees through regular updates, all-staff meetings/town halls, and other internal channels. 

• Support communication efforts during organizational changes, incidents, or important transitions, ensuring that messages are transparent, timely, and consistent. Act as a trusted advisor on navigating sensitive situations with empathy and clarity. 

• Manage and optimize internal communication channels to ensure effective distribution of messages across teams and geographies 

• Support diverse teams in all three regions with localized communications, ensuring that different cultures, languages, and time zones are considered. Foster a sense of connection among field or geographically dispersed employees 

• Uphold corporate and regional content governance and branding policies 
   

Qualifications

• Outstanding written and verbal communication skills. Demonstrated writing ability that is engaging, organized and simple to follow. Experience with communications to field workers, and in the power/energy and or data center industry a plus

• 7-10 years’ experience with global technology companies and a proven track record of managing high-impact executive, internal and external communications and/or change management programs  

• Ability to develop and leverage strong partnerships across a matrixed organization, harmonize various perspectives/objectives, provide sound counsel, prioritize, and deliver impactful outcomes for all audiences and stakeholders. 

• Experience working in global or geographically distributed teams and understanding the nuances of communicating across cultures and time zones 

• Ability to work well under pressure while managing multiple projects, priorities, stakeholders and deadlines simultaneously in a dynamic, fast-paced environment. Excellent follow-through skills are necessary

• An independent, self-directed thinker with the ability to shape and drive st