Senior Technical Training Developer

Company Description

This office-based role can be located in Santa Clara, CA (Headquarters), Plano, TX, Reston, VA, or NYC, NY.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback – it is about flexibility, trust, and choice whenever possible. It’s been a journey of disruption that has yielded the best of our values. We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.

Our Approach to Work

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

Your Career

Our Learning & Enablement team is seeking an exceptional Technical Training Developer with a robust technical background, who can collaborate both independently and closely with content developers and subject matter experts to design and produce a diverse range of learning experiences.

The successful candidate will engage in intricate projects spanning our entire product portfolio, addressing scenarios where a comprehensive assessment of diverse factors is essential. This individual will actively connect with key partners beyond their specialized domain, showcasing proficiency in instructional design and learning development principles. They will also bring expertise in SD-WAN, IP Routing, network security (IPsec / VPN / NAT / Wireless Security), and SASE (secure remote access, network security, zero trust network access), contributing to a well-rounded skill set.

Your Impact

• Design, develop and maintain technical training content and curricula serving the learning needs of the Palo Alto Networks' product users, both internal and external
• Translate complex technical concepts into effective learning solutions using your technical expertise
• Collaborate with engineering, product management, and cross-functional teams to align training with product launches
• Deliver alpha, beta, and 'train-the-trainer' training worldwide for internal and external audiences as needed
• Ensure high quality of training content by performing ongoing testing, troubleshooting, and updating of training content, demonstrations, hands on labs and assessments
• Create student, instructor led, digital and lab guides for diverse learner groups
• Adapt to rapid innovation by promptly revising content while meeting deadlines
• Engage with courseware-related forum postings and postings of new courseware
• Demonstrate agility in learning and implementing various networking, security, and cloud technologies
• Collaborate with the digital learning team to create online content
• Contribute effectively to cross-functional projects
• Stay current on the cyberthreat landscape and adjacent technologies that range from general networking to endpoint systems, from SaaS to Public Cloud infrastructure to Machine Learning

Qualifications

Your Experience

• A minimum of 3 years of experience in technical curriculum development
• Proven track record in creating curriculum, including comprehensive course planning, and the ability to seamlessly develop instructional content and assessments that align with various learning objectives
• Proficiency in the following technical domains
  • Networking
  • Network security
  • NGFW (Next-Generation Firewall)
  • CASB (Cloud Access Security Broker)
  • SASE solutions (Secure Access Service Edge)
  • SD-WAN (Software-Defined Wide Area Network)
  • Autonomous Digital Experience Management
• A unique blend of proficiency in tools such as 
  • Articulate
  • Evolve
  • Captivate
  • Camtasia
  • Adobe Suite
  • G Suite
• Demonstrable samples showcasing your eLearning course developm