Jobs and Careers

Product Support Engineer (Onsite)

RTX

United Statesfull_timeVerifiedPosted 16 Jul 2026

💰 $131,100/yr($68,900/yr – $131,100/yr)

About the role

Date Posted:

2026-07-16

Country:

United States of America

Location:

US-IL-ROCKFORD-P6 ~ 4747 Harrison Ave ~ 4747 HARRISON AVE-P6

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

Are you a Product Support Engineer who enjoys getting close to the hardware, solving real-world engineering challenges, and working directly with manufacturing teams to improve products? This role is for an engineer who thrives on troubleshooting, root cause analysis, and collaborating across engineering, operations, and supplier teams.

As a Product Support Engineer supporting Ram Air Turbine (RAT) systems, you will play a key role in keeping critical aerospace hardware performing at its best. You’ll investigate production and test failures, identify solutions to manufacturing challenges, support suppliers and production sites, and drive improvements that enhance product quality, reliability, and performance.

If you enjoy being the technical connection between design engineering, manufacturing, and the hardware itself, this is an opportunity to make a direct impact on mission-critical aerospace systems.

What You Will Do

Provide operations support for production of Ram Air Turbine (RAT) systems, including air-driven turbines, angle gearboxes, hydraulic pumps, and linear hydraulic actuators with locking/release mechanisms.
Provide manufacturing support to suppliers and Collins’ production sites to resolve issues impacting hardware producibility, quality, and yield.
Investigate electro-mechanical and hydro-mechanical hardware acceptance test failures and production issues to identify root causes and drive corrective actions.
Collaborate with plant sites and suppliers to implement solutions and improve manufacturing performance.
Participate in product development activities including cost estimates, standard specifications, drawing layouts, and performance or maintenance requirements.
Lead and support Process Failure Mode and Effects Analysis (PFMEA) and Design Failure Mode and Effects Analysis (DFMEA) reviews.

Qualifications You Must Have

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and minimum 2 years of prior relevant experience

Qualifications We Prefer

Bachelor’s degree in Mechanical Engineering.
Experience analyzing mechanical rotating hardware and complex mechanical systems.
Experience in resolving hardware manufacturing, operational, and test-related issues.
Experience supporting product/component development and qualification testing, including performance and environmental testing.
Understanding of electric machines and rotating mechanical hardware.
Strong problem-solving skills with the ability to collaborate across engineering, manufacturing, and supplier teams.

What We Offer

Some of our competitive benefits package includes:   

Medical, dental, and vision insurance

Three weeks of vacation for newly hired employees

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

Tuition reimbursement program

Student Loan Repayment Program

Life insurance and disability coverage

Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection