Sr Analyst III Infrastructure Services

Job Description:

Position Overview:
We are seeking a skilled and customer-focused IT Desktop Support On-Site Field Services Technician to join our team. In this role, you will provide on-site technical support to end-users, maintain and troubleshoot hardware and software, and ensure optimal system performance. You will act as a key point of contact for technical issues, delivering professional and timely service while maintaining high client satisfaction.

Key Responsibilities:

End-User Support:

• Provide hands-on support to end-users for desktop/laptop issues, including hardware repairs, operating system installations, and software troubleshooting.
• Assist with user account setup, password resets, and access permissions in accordance with company policies.

Hardware and Software Maintenance:

• Diagnose and repair hardware issues, including desktops, laptops, printers, and peripherals.
• Perform software installations, updates, and patch management to ensure systems are up-to-date.
• Maintain an inventory of hardware and software assets and assist with procurement as needed.

Networking and Connectivity:

• Troubleshoot basic network issues, including LAN/WAN connectivity, IP configurations, and VPN setups.
• Collaborate with network engineers and system administrators for advanced troubleshooting.

Field Services:

• Travel to various client sites as needed to provide on-site support.
• Install and configure hardware, peripherals, and software for new users or office setups.
• Ensure compliance with client-specific IT standards and policies during on-site visits.

Documentation and Reporting:

• Document technical issues and resolutions in the ticketing system promptly and accurately.
• Create and update knowledge base articles for recurring issues and solutions.
• Provide feedback to the IT management team to improve service delivery and identify potential areas of improvement.

Client Interaction:

• Communicate technical issues and resolutions effectively to non-technical users.
• Deliver exceptional customer service to build and maintain strong relationships with clients.
• Identify opportunities to improve the end-user experience and provide proactive support.

Qualifications:

• Education: Associate degree in IT, Computer Science, or a related field (or equivalent experience).
• Certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent certifications are preferred.
• Experience:
  • 5+ years of experience in IT support or field services roles.
  • Hands-on experience with desktop/laptop hardware repairs, software troubleshooting, and peripheral support.
• Technical Skills:
  • Strong knowledge of Windows and MacOS operating systems.
  • Familiarity with Active Directory, Office 365, and remote support tools.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently or collaboratively in a fast-paced environment.
  • Willingness to travel to client sites and work flexible hours when needed.

Working Conditions:

• On-site role with frequent travel to client locations.
• Occasional after-hours or weekend support may be required.
• Physical ability to lift and transport IT equipment (up to 50 lbs).

Why Join Us?

• Opportunity to work in a dynamic and client-focused environment.
• Continuous learning and development opportunities.
• Competitive salary and benefits package.

If you’re a proactive and technically skilled professional with a passion for solving IT challenges, we’d love to hear from you!

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View post