Operations Manager, SafetyCulture Marketplace

SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. 
We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation.
Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe.
The Marketplace division is continuing to rapidly scale, and we are looking for an Operations Manager to establish our first warehouse facility in Kansas City, it will serve as the hub for our operations. As we embark on this exciting journey, we are seeking a dynamic and hands-on Operations Manager to spearhead all warehouse functions and lay the foundation for our future success.
As the Operations Manager for our fast growing marketplace business, you will play a critical role in establishing and managing all warehouse operations at our Kansas City facility. This is an exciting opportunity for a self-motivated and resourceful individual who thrives in a fast-paced environment and is eager to build a nationwide operational capability from the ground up.

What will I be doing?

• Oversee and manage all aspects of warehouse operations, including receiving, inventory management, order fulfilment, shipping, and returns processing.
• Develop and implement efficient processes and procedures to optimize warehouse operations, maximize productivity, and ensure timely and accurate order fulfilment.
• Serve as the primary point of contact for all warehouse-related activities, coordinating with internal teams, external partners, and vendors as needed.
• Lead by example and be hands-on in day-to-day warehouse activities, including receiving shipments, picking and packing orders, and managing inventory levels.
• Establish and maintain inventory accuracy through regular cycle counts, inventory audits, and reconciliation processes.
• Monitor and analyze key performance indicators (KPIs) to track warehouse performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.
• Hire, train, and develop a team of warehouse associates as the business grows, providing coaching, feedback, and support to ensure success.
• Ensure compliance with safety regulations and best practices to maintain a safe working environment for all warehouse employees.
• Collaborate with cross-functional teams, including logistics, customer service, and sales, to coordinate activities and support business objectives.

What do I need?

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field desirable.
• 3+ years of experience in warehouse management or operations management, preferably in e-commerce, retail, or logistics industries.
• Strong understanding of warehouse operations, inventory management principles, and best practices.
• Excellent organizational and problem-solving skills, with the ability to prioritize tasks and make sound decisions in a fast-paced environment.
• Proven leadership abilities, with the confidence to lead and motivate a team and the humility to lead by example.
• Effective communication and interpersonal skills, with the ability to collaborate across teams and build relationships with stakeholders at all levels.
• Proficiency in warehouse management systems (WMS) and other relevant software applications.

At SafetyCulture, we care about people and growing the team, through:

• Equity with high growth potential and a competitive salary
• Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
• 401k 
• Generous Medical Insurance plans
• In-house Chef serving up daily breakfast, lunch and snacks
• Wellbeing initiatives such as subsidised fitness programs, EAP services 
• Paid Parental Leave 
• Access to professional and personal training and development opportunities
• Hackathons, Workshops, Lunch & Learns
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
• Freshly brewed coffee, beers, boutique wines and a range of non-alcoholic beverages
• Quarterly celebrations and team events
• Pickle Ball Court, modern workspace and pet-friendly office

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments