Seasonal Retail Manager

Who We Are:

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the nation’s premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org.

Posting Information:

Salary/Hourly Rate: $18 - $21 

Hours per week: 8-16 hours a weekend June-August 

Job Classification: Limited Term, Non-Exempt 

Job Type: Onsite 

Duration: May - October 

Location: Crane Beach, Ipswich, MA 

What You’ll Do:

Your Impact: 

Visited by more than 350,000 people annually, Crane Beach remains a national model for balancing conservation of diverse natural habitats and wildlife—more than 1,200 acres of beachfront, dunes, and maritime forest grace the property—with the management of active public recreation. Whether you want to take a refreshing plunge, play in the sand, or bask in the sun, this unparalleled seaside experience has provided fun and lasting memories for generations. Our seasonal team members are the driving force for creating a safe, mission driven and memorable experience for all Crane Estate visitors. 

The Role:

As a Seasonal Retail Manger, you are responsible for all aspects of the Beach Store day-to-day, up front and backend operations for products, including inventory management, product selection, pricing, and merchandising.  

Retail Management:  

• Implement strategies to promote sales growth, achieve revenue targets, increase strategies for advertising and create new events for the shop. Develop an attractive, welcoming, safe, enjoyable atmosphere for all our visitors, staff, and volunteers. Ensure adequate coverage for retail hours of operation. 

Team Leadership: 

• Recruit, train, schedule, and supervise retail staff. Build a teamwork model with the retail staff, other staff members and volunteers.    

Finance/Budgeting: 

• Track sales, analyze financial reports, look for opportunities for cost savings or revenue growth. Foster new approaches to improve efficiency in day-to-day operations and special events and store pop-ups. 

Customer Service: 

• Initiate exceptional customer service, and a pleasant environment for all. Address customer inquiries and concerns professionally and timely. Implement strategies to enhance overall customer experience. Facilitate the sale and renewal of Trustees Memberships.    

Product Research: 

• Research products and local vendors/artisans with attention to Crane Beach’s spirit of place as well as The Trustees mission and conservation ethic. Develop custom products that honor the beauty and history of the property. Seek product opportunities related to programs and events to enrich guest experience.   

Specifically, you’ll:

• Administration (retail): manage Shopify/POS system – create purchase orders, accept products, create new products, inventory of shipments, pricing/barcoding; banking and back-up bank; attend standard weekly meetings (POS; retail check-in; product/buying)   

• Administration (staffing): recruiting, hiring, training, orientation, Sling scheduling, Paycom Approvals, meetings, correspondence   

• Merchandising & Display: Creatively and artistically maximize the limited space available for retail display to maximize sales, with ongoing oversight of shop appearance and product rotation as new merchandise continues to come in. Events/Popups - determine selection of merchandise selection, displays and setup/breakdown based on venue. Need to reset the gift shop once event is over.    

This is a limited-term, nonexempt position (16 hours/week) reporting directly to the Property Director.  

Requirements

What You’ll Need:

Skills and Experience:

• Must have 1-3 years of related work experience 

• Must have 1-3 years of supervisory work