Customer Excellence Junior Agent - Full Time

<p dir="ltr"><strong>Love helping people? Want to work at a company that's changing banking for the better? </strong>We are hiring to our Customer Excellence team!</p><p dir="ltr">At <a href="https://www.lunar.app/en/personal">Lunar</a> we are democratizing the power of money and changing the way we all bank, pay, and invest. Since starting in Aarhus in 2015, we've grown rapidly and are now a <a href="https://www.lunar.app/en/personal/news-and-press">major player</a> in the Nordics, with offices in Copenhagen, Aarhus and Stockholm 🚀</p><p dir="ltr">So who are we? Are we a tech company or a bank? Well, we're both, breaking free from the usual categories. Here, tech isn't just a cool add-on; it's the core of how we do things. With our own banking license, we go head-to-head with traditional banks. What sets us apart is the mix of tech and financial services, giving us the power to shake up a dusty industry that's ready for a change.</p><p dir="ltr">As a <strong>Customer Excellence Junior Agent</strong>, you'll be a key part of our team, providing exceptional support to our valued users. You'll ensure customer satisfaction by assisting them in a wide variety of situations. We take pride in helping our customers! Here's what you'll be doing:</p><ul> <li dir="ltr"><p dir="ltr"><strong>Help our customers:</strong> Be the friendly voice of Lunar, answering questions and providing support via phone and email. 📞</p></li> <li dir="ltr"><p dir="ltr"><strong>Ensure a seamless customer journey:</strong> Help customers navigate our app's features, troubleshoot technical issues, and provide proactive support to ensure a positive experience. 💡</p></li> <li dir="ltr"><p dir="ltr"><strong>Drive continuous improvement:</strong> Collaborate with your team to solve customer challenges, share knowledge, and improve the customer experience. 🛠️</p></li> <li dir="ltr"><p dir="ltr"><strong>Join a fantastic team:</strong> Be part of a supportive and collaborative team that values its members and celebrates successes.</p></li> </ul><p dir="ltr"><strong>Curious about the Lunar culture? 💚</strong></p><p dir="ltr">Everything at Lunar centers around our core - to challenge. It’s infused into our four values and guides us in how to work together, lead projects, and lead people to reach our mission. Our values aren't just words on a page - they're what make us who we are and shape the vibe of our culture. And trust me, we’re all about the vibe. For a longer read about our culture, <a href="https://www.lunar.app/en/personal/our-mission">click here</a>.</p><p dir="ltr">We're excited to welcome everyone to apply for this impactful role! We can’t wait to follow up with talents who we believe are the best fit based on the following criteria:</p><ul> <li dir="ltr"><p dir="ltr">You're fluent in both Danish and English – it's essential for helping our diverse customer base 🗣️</p></li> <li dir="ltr"><p dir="ltr">You're passionate about helping people and have a knack for clear communication 🤝</p></li> <li dir="ltr"><p dir="ltr">You're a team player who thrives in a fast-paced environment 🏃‍♀️</p></li> <li dir="ltr"><p dir="ltr">You're eager to learn and grow, and you're excited about the future of fintech ✨</p></li> <li dir="ltr"><p dir="ltr">Previous experience in customer service is a plus, but not a must – we'll provide all the training you need! 🎓</p></li> </ul><p dir="ltr"><strong>Why Lunar?</strong></p><ul> <li dir="ltr"><p dir="ltr"><strong>Make a real impact: </strong>You'll be the direct link between Lunar and our customers, ensuring they have an amazing experience with our products and services.</p></li> <li dir="ltr"><p dir="ltr"><strong>Grow with us:</strong> We're committed to your development. You'll get hands-on experience, learn the ins and outs of fintech, and have access to training programs and mentorship opportunities to help you level up your skills.</p></li> <li dir="ltr"><p dir="ltr"><strong>Work-life balance:</strong> Your well-being is important to us! That's why we offer a range of activities to support you, from mindfulness sessions to Padel tennis and running/cycling clubs. Plus, you can ditch your gym membership – you'll have access to our brand-new, on-site fitness facilities!</p></li> <li dir="ltr"><p dir="ltr"><strong>Be part of something awesome:</strong> We're not just building a bank – we're building a community. You'll be surrounded by dedicated, talented people who are excited to come to work every day.</p></li> </ul><p><br/></p><p dir="ltr"><strong>Are you ready to join the journey? Apply now and let’s find out more! </strong></p><p dir="ltr"><br/>While you hold on tight for us to get back to you, curious to see what we’re up to? Follow us on <a href="https://www.linkedin.com/company/lunarbank/mycompany/?viewAsMember=true">LinkedIn</a> for business announcements and releases 📢, check out our <a href="https://www.instagram.com/lifeatlunar/?hl=enlunar%20blog">Instagram</a> for an inside scoop on what it’