Sr. Engagement Manager**Remote USA

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.

About the Team

LexisNexis Risk Solutions provides a full portfolio of Professional Services to expertly guide any business, of any size, through the design, implementation and ongoing optimization of best in class fraud, identity and authentication solutions. Helping customers get the most out of their technology investment, the Engagement and Analytics team provides a range of services, from strategy optimization and consulting to onsite support and Quarterly Business Reviews.

About the Role

As a Senior Engagement Manager, you will collaborate with some of our largest clients to drive the adoption and utilization of the LexisNexis Dynamic Decision Platform, creating impactful business outcomes. You will lead the implementation of LexisNexis Risk Solutions, overseeing the entire lifecycle of projects and engagements. Your primary focus will be to enhance client processes, boost efficiency, and protect customers from fraudulent activity by ensuring they have accurate insights into their customers’ behaviors.  In this role, you will design and govern implementation projects, acting as the primary point of contact (POC) and managing all phases of client projects. You will work closely with Strategic Account Managers to explore opportunities for further integration of LexisNexis solutions into the clients’ operations. You will also present quarterly business reviews (QBRs) to various stakeholders, including executives and business owners, leveraging your expertise as a trusted advisor to maintain a pulse on the customer’s needs and objectives.

Requirements

• Education: Bachelor's degree in the information technology industry or 7+ years of experience in the fraud industry.
• Must be able to travel up to 30% of the time. Valid passport required.
• Demonstrate and effectively use active listening skills to understand client needs 
• Expert-level consultative skills with the ability to collaborate and to explore options
• Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority
• Ability to clearly communicate fraud risks and mitigation plans to both technical and non-technical stakeholders, often through detailed reports and presentations.
• Working and demonstratable proficiency in SQL
• Expert-level ability to use performance management to hire, train, and motivate employees, while committing to employee development
• Familiarity with fraud risks, controls, and mitigation strategies in the Insurance and/or Healthcare industry is preferred, including experience working with fraud-related data, processes, or investigations.
• Expertise in project governance, client delivery, and managing complex implementation projects.
• Strong organizational and multitasking skills to ensure smooth project execution, tracking KPIs, timelines, and resource allocation.
• Expert-level oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences. Must be articulate within the language requirements
• Expert-level ability to deliver client presentations and performance analysis via the telephone and in-person to high-level clients and senior management
• Demonstratable PowerPoint (and similar tools) skills

Preferred Skills:

• Working and demonstratable proficiency in Python a plus!
• Fraud investigator certifications (or similar) a plus!
• 7+ years client-facing experience preferred
• Working knowledge of SaaS and “big data” (e. g. Hadoop/Impala) solutions a plus!
• Six Sigma or similar certifications a plus!
• PMP or similar certification a plus!
• Experience analyzing, identifying, or mitigating fraud within Insurance and/or Healthcare environments, with an understanding of industry regulations and risk models.

Responsibilities

• Expert-level affinity to try new methods and new approaches to problem-solving while