POSITION DESCRIPTION

Boys & Girls Clubs of Greater Scottsdale seeks a motivated, detail-oriented Donor Database Manager to join the Development Team. This position is ideal for a professional with expertise in Salesforce, Excel and other web-based fundraising platforms like Classy and Fundraise Up. The role owns the integrity, accuracy and usability of the donor database and will provide leadership and guidance on the configuration, use, and proper management of the donor database. Responsibilities include gift processing and acknowledgement, revenue reconciliation with BGCS finance, database accuracy and cleanup, data segmentation, report creation and leading department moves management process. Supports Development Team objectives in all areas including grants, events, and overall fundraising.

ESSENTIAL FUNCTIONS

Essential functions and responsibilities include, but are not limited to:

Donations & Donor Database:

• Database Management & Gift Processing
  • Optimizes donor database configuration, use, data policies, and reporting; stays current on new database features and trends.
  • Develops and maintains database policies/procedures based on industry best practices; ensures that guidelines and procedures are current, documented, and readily available to Development Team.
  • Trains Development Team in proper use of donor database; audits database and provides redirection as necessary.
  • Maintains and updates donor records, including but not limited to biographical, gift history, gift pledges, and proposals.
  • Ensures database integrity and cleanliness; responds quickly and accurately to requests for changes and updates.
  • Ensures all gifts are processed, coded and entered into the database in a timely, accurate manner.
  • Processes and manages paperwork for matching gifts, in-kind gifts, and wire/stock/securities transfers.
  • Liaises with donors when appropriate to ensure smooth gift processing.
  • Generates, processes, and sends all donor acknowledgement letters in a timely manner.
  • Manages pledge tracking, reminders, and follow-up.
  • Serves as staff liaison between development and finance teams, ensuring proper coding, accurate delivery of information across departments, and weekly/monthly/annual reporting and reconciliation.
  • In partnership with the Chief Development Officer, manages the donor segmentation process and makes recommendations around process and tracking.

Reporting:

• • Creates and maintains reports, queries, imports, and exports using appropriate software.
  • Works with Development Team to create and maintain reports on fundraising progress, top prospects, development portfolios, donor trends/segments, marketing appeals, proposals, special events, grants, weekly gifts, and others as needed.
  • Manages other online fundraising and prospect research tools (Classy, iWave, Fundraise Up, etc.) as needed; ensures their information is recorded accurately in the donor database.
  • Actively participates in all-team strategy sessions and takes lead on operationalizing anything related to donor data and management.
  • Lead the collection of data and creation of quarterly board reports.
  • Serve as lead prospect researcher for identifying new potential donors to the organization.
  • Manages other routine or ad-hoc tasks including but not limited to pipeline management and development, workflow a