Customer Success Onboarding Manager

 

 

Overview: 

As an Onboarding Manager, you will be responsible for guiding new customers on implementing their first use case in Sigma, and getting them trained along the way. 

What You Will Be Doing

• Drive new customer onboarding with a core focus on customer adoption and self-sufficiency
• Tailor the implementation design to the skill-set of the customer 
• Teach best practices of using Sigma, relevant to the use case and the skill-set of the user
• Define path to successful onboarding based on proactively understanding customer’s business’ needs and purchase drivers for Sigma.
• Drive accountability of the customer to define the path to first value, working closely with Sales and Customer Success Managers.
• Manage and own key customer milestones: sales handoff (internal), initial onboarding kickoff, enablement, training, first value use case activation, go-live, and handoff to CS. 
• Create an effective feedback loop to Product, Support and Sales teams to optimize how we onboard new customers.
• Raise risks and drive accountability to remove onboarding blockers.   
• Provide BI implementation expertise / advice in one or more of the following areas:
• Sigma best practices and patterns
• Data modeling / shaping
• Common BI usage patterns
• Future product direction / roadmap
• Performance optimization
• Security including SSO, team organization, and row-level security
• Document new knowledge and cross-train other members of the team

Qualifications We Need

• 5+ years of hands-on business intelligence experience, working in a customer-facing technical role (customer success, consulting or pre-sales)
• Clear communication style and the ability to explain complex technical issues in a simple manner, adapting to the knowledge level of the customer
• Customer relationship skills
• Hands-on experience implementing and troubleshooting production business intelligence solutions, using one of the major front-end BI tools 
• Data warehouse experience - cloud data warehouse preferred (Snowflake, Databricks, Redshift, BigQuery)
• Hands-on experience with dimensional data models and data shaping techniques (SCD, dim_date, pivot/unpivot/lateral join with unnesting etc…)
• Hands-on SQL proficiency
• Focus on methodologies for creating BI solutions, that are robust, reusable and easy to understand and maintain
• Desire to teach the customer the best way to accomplish their goal
• Bachelor’s degree in computer science or related field or equivalent technical experience

Qualifications We Want (also, skills you’ll learn!)

• Experience at a SaaS company or with cloud architectures
• Common BI usage patterns
• Performance optimization
• Experience with data analytics business use cases
• ETL experience a plus
• Familiarity with JavaScript and Web Development is a plus
• Security including SSO, team organization, and row-level security
• Startup experience

Additional Job details

The base salary range for this position is $101,500 - $127,000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply.

About us:

Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface – no coding required.

Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment.

Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adopti