Retail Sales Associate

Specific Job Functions:

• Greet and engage with every guest in a timely manner assessing their needs and provide product and service knowledge with the highest level of guest service
• Usage of suggestive selling and upselling skills with all guests
• Have knowledge of garment construction, fabric, cut, and styles
• Process transactions with accuracy involving cash as well as accepting other forms of payment i.e. credit/debit cards at the POS terminal Following PCI guidelines
• Inspect merchandise prior to wrapping/bagging; verifying product is satisfactory for guest purchase
• Conduct refunds/exchanges as per company policy
• Opening/closing store housekeeping i.e., check on supply levels, spot sweeping, wipe down counter tops, dusting and keeping all areas including cash wrap neat and uncluttered
• Maintain sales floor standards and merchandise guidelines to ensure welcoming environment
• Keep backrooms, fitting rooms, and other storage areas clean and organized as per company and safety standards
• Assist with inventory prep, counts, and re-counts
• Resolve guest issues at store level within scope of authority notifying management and/or security for escalated issues
• Follow LP policies using good guest service to help deter external theft
• Must be able to work all shifts (morning, swing, weekends, holidays included)
• Alert the Coordinator/Liaison of issues in store that need to be fixed
• Identify short dated items for appropriate disposition i.e. mark down, transfer out
• Determine if merchandise is a damage/salvage and prep to be dispositioned by Coordinator as per Retail and LP SOP’s
• Prep merchandise for mail out to include all accompanying paperwork with Coordinator signatures
• Inform Coordinator on duty of excessive overstock items, slow sellers, fast seller, and guest requests
• Answer phones by third ring with a friendly greeting including your name and outlet
• Perform all other job related duties as requested

 

Responsibilities/Qualifications

• Must have excellent customer service skills