Accountability Coach Contractor

OUR MISSION

Perry Health is on a mission to rethink chronic care delivery through a purely-remote, continuous care model. This remote-first approach allows us to extend high-quality specialist care to all patients, regardless of geography or other care disparities. Although we plan on making Perry available to every patient with a chronic illness, we're starting with a focus on Medicare patients living with diabetes. Perry's remote care fills the necessary gap between physician appointments for our patients.

We equip our patients with cellular-connected devices (glucometers, blood pressure cuffs, etc.) that transmit data passively upon use, allowing even the most tech naive patient to participate. This real-time data flows to Perry's team of clinicians (physicians, nurses, dietitians), who monitor trends in the data and deliver proactive care over the phone. We've built a proprietary continuous-care Electronic Health Record (EHR), which can ingest these data pipelines and build elegant workflows on top of them for our clinical staff. Facing a chronic disease alone is overwhelming and isolating, and we aim to alleviate that emotional burden by providing care to our members 24/7.

Our high-touch approach to chronic care management creates tangible outcomes for our members and thousands of dollars in savings to the system by preventing hospitalizations, and we're just getting started.

 

ABOUT THE ROLE

Accountability Coaches remotely engage with individuals seeking to improve Type 2 diabetes through lifestyle modifications. We’re looking for highly enthusiastic, self-motivated professionals who are passionate about working collaboratively to deliver unparalleled care to Perry members. You’ll have the opportunity to build relationships with brand new members and partner with clinical professionals to ensure your members receive the attention, support and education they need to lead healthier, happier lives.

 

KEY RESPONSIBILITIES

• Serve as an expert diabetes health coach. Support individuals efficiently and effectively to achieve the best outcomes possible.
• Engage individuals with empathy, clarity and care. Our appointments are all delivered over phone calls though you’ll have the opportunity to text your members as well.
• Deliver education and personalized guidance according to Perry Health protocols to help individuals better self-manage their condition and adhere to their care plan.
• Ability to recognize immediate care needs and triage/address accordingly to the clinicians of Perry Health.
• Adhere to policies and procedures for ongoing clinical quality.
• Ensure standard operating procedures for wellness programs remain in compliance with all clinically-related legal and regulatory matters.

 

QUALIFICATIONS

• Eligibility with one of the following:
• National Board-Certified Health & Wellness Coach (NBC-HWC)
• LPN+ medical licensure
• Robust knowledge of ADA Standards of Medical Care in Diabetes, AHA Hypertension Clinical Guidelines and CDC DPP Lifestyle Management guidelines.
• Substantial knowledge of the healthcare industry
• Motivated learner willing to acquire proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Desire to excel in a performance-based high-touch service environment (preferably with an inbound/outbound telephonic component)
• Thrive in a team environment, with the ability to excel in a fast-paced atmosphere and successfully collaborate with diverse groups at all levels of the organization.
• Creative thinking, an eye for detail, working independently, and a positive attitude
• Bilingual (Spanish) is a plus.

 

HIGHLIGHTS

• Anticipated Start Date: Apr 15, 2025
• Compensation: Average is $30 per hour
• Employment: This is a contracted 1099 position 
• Fully Remote: You’ll need access to a quiet working environment, high speed internet and your own computer equipped with sound/voice functionality
• Hours: Minimum of 20 hours per week (averaged across the quarter), set at least 8 weeks in advance
• Schedule: You will set your own hours within our business hours (9a-9p ET M-Sa) using our software

 

COMPENSATION

• We pay $15.00 per Clinical Encounter per member per month.